US Healthcare Assistant

Zueusa; Karachi Division; On-site; PKR 446,000 - 781,000; Full time

Benefits offered by this job

OPD and IPD Health facility for self, dependents, and parents

Life Insurance Coverage

Fuel Card for Male Employees

Free Pick & Drop for Female Employees

In-House Gym Facility

Paid Leaves & US Holidays

Referral Bonus

Job summary

A healthcare supply company in Karachi is seeking a full-time employee to serve as the primary contact for patients. This role involves ensuring the timely processing of patient orders, engaging with various stakeholders to resolve issues, and maintaining accurate records. Candidates should have 1-2 years of experience in DME/Medical Supplies and excellent English communication skills. The position offers various benefits, including health facilities, life insurance, and paid leaves.

Qualifications

• Minimum 1-2 years of experience in DME/Medical Supplies for the U.S. healthcare market.
• Strong attention to detail and proactive go-getter approach.
• Ability to work effectively in a fast-paced environment.
• Ability to work effectively in a fast-paced environment.
• Strong computer proficiency and system-handling skills.
• Comfortable working with text-heavy systems and fast-paced workflows.

Responsibilities

• Serve as the primary point of contact for patients.
• Ensure accurate and timely processing of patient orders.
• Engage with patients and internal departments to resolve issues.
• Perform insurance eligibility checks.
• Maintain accurate patient records in CRMs.

Skills

Verbal and written communication skills in English

Attention to detail

Proactive approach

Computer proficiency

Ability to handle text-heavy systems

Tools

CRM software

Job description

Location: Main Shahra-e-Faisal, Karachi
Shift Timings: 07:00 PM to 04:00 AM PST
Working Days: Monday to Friday
Employment Type: Full Time and Onsite

Responsibilities

• Serve as the primary point of contact for the patients.
• Ensure accurate and timely processing of patient orders and other assigned activities
• Proactively engage with patients, the doctor's office, insurance, and internal departments to resolve issues related to patients’ supplies.
• Perform insurance eligibility checks and obtain Prior Authorizations.
• Verify patient information and maintain complete, accurate, and up-to-date records in the CRMs

Qualifications

• Prior experience of minimum 1-2 years in DME/Medical Supplies for the U.S. healthcare market.
• Excellent verbal and written communication skills in English.
• Strong attention to detail with a proactive go-getter approach.
• Ability to work effectively in a fast-paced environment.
• Strong computer proficiency and system-handling skills.
• Comfortable working with text-heavy systems and fast-paced working environment.

Benefits

• OPD and IPD Health facility for self, dependents, and parents
• Life Insurance Coverage for self
• Fuel Card for Male Employees
• Free Pick & Drop for Female Employees
• In-House Gym Facility
• Paid Leaves & US Holidays
• Referral Bonus