Client Servicing Executive

The Catalyst Group; Lahore; On-site; PKR 1,000,000 - 1,800,000; Full time

Job summary

The Catalyst Group is hiring a Client Servicing Executive in Lahore to support client communication and event coordination from initial enquiry to final delivery.

You will organise briefs, manage approvals, coordinate with internal teams, and ensure deadlines and event requirements are clearly communicated to all stakeholders.

Qualifications

• 0–2 years experience in events management, client servicing, hospitality or customer service; fresh graduates encouraged.
• Clear written and verbal communication in English and Urdu.
• Strong organisational skills with attention to detail and deadlines.
• Ability to prepare presentations and manage documents using spreadsheets.
• Degree in Business, Marketing, Communications or related field preferred.
• Willingness to attend site visits and work around event schedules.

Responsibilities

• Record client enquiries and help develop clear briefs covering event objectives, dates, venues, guest numbers, budget guidelines, and required services.
• Prepare meeting notes, action lists, and follow-up messages, maintaining accurate records of client decisions and outstanding information.
• Support the preparation of proposals, presentation decks, and quotations using approved inputs from senior team members, design, and cost control.
• Coordinate with internal teams on design options, estimates, production requirements, and delivery timelines, flagging potential delays promptly.
• Track client approvals for event scope, designs, quantities, and changes, ensuring delivery teams have access to the latest approved information.
• Share agreed progress updates, respond to routine client queries, and escalation complaints, scope changes, and commercial decisions to the responsible lead.
• Support site visits, event checklists, setup coordination, and on-site client assistance under supervision.
• Maintain enquiry and event trackers, client contact records, and project documentation.
• Collect post-event feedback and support the closure of outstanding client actions, documentation, and handovers.

Skills

Client Servicing

Communication

Organisational skills

English

Urdu

Presentations

Excel

Google Sheets

Education

Business, Marketing, Communications or related field

0–2 years or internships in events/servicing

Tools

Excel

Google Sheets

Job description

Job Description

Location: Lahore

About the Role

The Catalyst Group is hiring a Client Servicing Executive for one of Pakistan’s largest and most premium event management companies, known for delivering high-end events and exceptional client experiences.

The Client Servicing Executive will support client communication and event coordination from initial enquiry to final delivery. The role involves organising client briefs, managing approvals and follow-ups, coordinating with internal teams, and ensuring deadlines and event requirements are communicated accurately.

Key Responsibilities

• Record client enquiries and help develop clear briefs covering event objectives, dates, venues, guest numbers, budget guidelines, and required services.
• Prepare meeting notes, action lists, and follow-up messages, maintaining accurate records of client decisions and outstanding information.
• Support the preparation of proposals, presentation decks, and quotations using approved inputs from senior team members, design, and cost control.
• Coordinate with internal teams on design options, estimates, production requirements, and delivery timelines, flagging potential delays promptly.
• Track client approvals for event scope, designs, quantities, and changes, ensuring delivery teams have access to the latest approved information.
• Share agreed progress updates, respond to routine client queries, and escalation complaints, scope changes, and commercial decisions to the responsible lead.
• Support site visits, event checklists, setup coordination, and on-site client assistance under supervision.
• Maintain enquiry and event trackers, client contact records, and project documentation.
• Collect post-event feedback and support the closure of outstanding client actions, documentation, and handovers.

Key Requirements

• 0–2 years of relevant experience, including internships, in events management, client servicing, hospitality, or customer service. Fresh graduates with strong communication and organisational skills are encouraged to apply.
• Clear written and verbal communication skills in English and Urdu, with a professional approach to client interactions.
• Strong organisational skills and reliable follow-through, with attention to detail when managing dates, quantities, approvals, and deadlines.
• Confidence in preparing presentations and using Excel or Google Sheets, email, and shared documents.
• A degree in Business, Marketing, Communications, or a related field is preferred.
• Willingness to attend site visits and work around event schedules as required.