IT Assistant

Global Consultancy & Tax Services; Rawalpindi Cantonment; On-site; PKR 502,200 - 669,600; Full time

Job summary

Global Consultancy & Tax Services in Rawalpindi is looking for a tech-savvy IT Assistant to support daily office IT operations. This role involves managing hardware and connectivity, software provisioning, and supporting new staff with IT systems.

The ideal candidate should have proficiency in Windows and Mac OS, basic networking knowledge, and good communication skills in English and Urdu. This role provides a valuable opportunity for recent graduates or junior IT professionals.

Qualifications

• Installation, configuration, and troubleshooting of Windows and Mac operating systems.
• Experience with AnyDesk or TeamViewer for remote support.
• Basic knowledge of networking protocols like TCP/IP and DNS.

Responsibilities

• Set up, configure, and maintain workstations, laptops, and peripheral devices.
• Monitor and maintain the office LAN and ensure internet connectivity.
• Assist with onboarding by creating email accounts and managing software access.

Skills

Windows OS Proficiency

Mac OS Proficiency

Networking & Connectivity Management

Remote Desktop Tools (AnyDesk, TeamViewer)

Communication (English and Urdu)

Tools

QuickBooks Online

Xero

IRIS

Job description

About Us

Global Consultancy & Tax Services (GCTS) is a consultancy firm providing services including business registration (SECP & USA LLCs), taxation (FBR & IRS), corporate compliance, accounting/bookkeeping, and IT solutions. We serve clients across Pakistan and the USA. We are a fast‑growing, dynamic workplace that values accuracy, compliance, and continuous learning.

Role Overview

We are looking for an energetic, tech‑savvy, and detail‑oriented IT Assistant to manage daily office IT operations and provide technical support. Operations rely on cloud systems and demanding seasonal peaks, so ensuring reliable network uptime, smooth hardware performance, and prompt software provisioning is critical. This is a strong opportunity for a fresh graduate or junior IT professional to gain hands‑on experience in IT infrastructure and desktop support.

Key Responsibilities

• Hardware & Desktop Support

  Set up, configure, and maintain workstations, laptops, printers, scanners, and biometric/attendance devices. Troubleshoot hardware, operating system (Windows/Mac), and peripheral issues. Ensure system patches, antivirus, and firewall rules are regularly updated to protect data privacy.

• Network & Connectivity Management

  Monitor and maintain the office LAN, Wi‑Fi routers, and internet connectivity to minimize downtime during peak hours. Coordinate with ISPs in case of link failures or slow speeds. Maintain backup internet connections and implement seamless failover when required.

• Software Provisioning & Access Control

  Assist HR and operations with onboarding by creating official email accounts and setting up access to platforms (QuickBooks Online, Xero, IRIS, SECP portals, CRM tools). Implement data security protocols and ensure access rights are revoked promptly on off‑boarding. Provide basic training and technical guidance to new staff on company software and communication tools.

• IT Inventory & Administrative Support

  Maintain an up‑to‑date digital inventory of IT assets (PCs, laptops, monitors, peripherals, UPS, network cables). Track routine maintenance schedules for hardware and backup power systems. Support management with hardware replacement planning and specifications for office expansion.

Job Specification

• OS Proficiency: Installation, configuration, and troubleshooting of Windows and Mac operating systems.
• Hardware Setup: Setup and maintenance of workstations, laptops, printers, scanners, and biometric/attendance devices.
• Remote Support: Experience with AnyDesk, TeamViewer, or similar remote desktop tools.
• Networking & Connectivity: Basic knowledge of TCP/IP, DNS, LAN; router configuration and Wi‑Fi management.
• ISP Coordination: Manage primary and backup internet links and coordinate with service providers for failover and issue resolution.
• Cloud & Software Administration: Familiarity with Google Workspace and Microsoft 365 user management; provisioning access to platforms like QuickBooks Online, Xero, IRIS, SECP portals, and CRMs.
• Security & IT Administration: Understanding of patch management, antivirus, firewall rules, data backup procedures, and asset inventory tracking.
• Communication & Soft Skills: Good verbal and written English and Urdu; strong problem‑solving, attention to detail, ability to work under pressure, and a proactive work ethic.