IT Helpdesk L2+ Engineer

Everything IT; Karachi Division; On-site; PKR 669,600 - 1,004,400; Full time

Job summary

Everything IT is looking for an IT Helpdesk L2+ Engineer to provide on-site support in Karachi. The candidate will be responsible for L2+ support of Windows Server and Microsoft 365 services, along with client communication and ticket management.

The ideal candidate should have strong skills in Windows Server, Active Directory, and networking, along with experience in using ticketing systems. This role involves working in a collaborative MSP environment with a focus on client satisfaction.

Qualifications

• Strong experience with Windows Server (2012/2016/2019/2022).
• Active Directory and Group Policy management experience.
• Proficient in Microsoft 365 services administration.
• Experience in endpoint management with Intune and RMM platforms.
• Solid understanding of networking fundamentals.

Responsibilities

• Provide L2+ support for Windows Server and Active Directory.
• Administer Microsoft 365 services and manage endpoints.
• Troubleshoot networking issues and document incidents.
• Automate tasks using PowerShell scripting.
• Communicate effectively with international clients.

Skills

Windows Server (2012/2016/2019/2022)

Active Directory management

Microsoft 365 services

Endpoint management

Networking fundamentals

Ticketing systems

Log analysis

PowerShell scripting

Backup and restoration procedures

Tools

ServiceNow

ConnectWise

Jira Service Management

Intune

Job description

Job Description

Role: IT Helpdesk L2+ Engineer (Offshore - Karachi Branch Office Team)

Work mode: On-site, Karachi, Pakistan

Shift: Morning shift (12:30 PM - 09:30 PM PKT summer; 1:00 PM - 10:00 PM PKT winter)

Overview

Join an MSP support team providing remote support for international clients. The role requires strong Microsoft technology skills, ticketing experience and client-facing communication.

Responsibilities

• Provide L2+ support for Windows Server (2012/2016/2019/2022) and Active Directory/Group Policy administration
• Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive and Entra ID (Azure AD)
• Manage endpoints using Intune / Endpoint Manager and RMM platforms; perform deployments and remote troubleshooting
• Troubleshoot networking fundamentals: DNS, DHCP, TCP/IP, VPN and basic firewall issues
• Use ticketing systems to track and document incidents and changes (ServiceNow, ConnectWise, Jira Service Management, etc.)
• Investigate logs, replicate issues and use diagnostic tools (Event Viewer, PowerShell, network traces)
• Automate routine tasks and bulk user management with PowerShell scripting
• Perform backups, imaging and restoration procedures
• Communicate with international clients and escalates incidents

Job Specification

Must-have

• Strong experience with Windows Server (2012/2016/2019/2022)
• Active Directory and Group Policy management
• Microsoft 365 services: Exchange Online, Teams, OneDrive and Azure AD / Entra ID administration
• Endpoint management: Intune and RMM platforms
• Networking fundamentals: DNS, DHCP, TCP/IP, VPN, basic firewall troubleshooting
• Experience with ticketing systems (ServiceNow, ConnectWise, Jira Service Management)
• Log analysis and diagnostic tools: Event Viewer, PowerShell, network traces
• PowerShell scripting for automation and bulk user management
• Backup, imaging and restoration experience

Preferred

• Familiarity with cloud backups and RMM best practices
• Experience supporting international/managed services clients and strong client-facing communication skills