24/7 IT Help Desk Technician (Windows, VPN)

Sharp Brains; Lahore; Hybrid; PKR 334,800 - 558,000; Full time

Job summary

Sharp Brains in Lahore is looking for a dedicated Help Desk Support to provide technical support as the first point of contact. You will handle inbound calls and assist users with various IT-related issues.

This role requires a willingness to work rotating shifts, excellent English communication skills, and strong knowledge of technical support processes, including Active Directory and Windows systems. The position seeks someone who excels in fast-paced environments and is committed to user satisfaction.

Qualifications

• Minimum of 1-2 years of experience in a Technical Help Desk or IT Support role.
• Excellent written and verbal English skills are mandatory.
• Strong knowledge of Windows 10/11, Active Directory, and Office 365.

Responsibilities

• Handle a high volume of incoming calls and log tickets.
• Provide Level 1/2 technical support for technical issues.
• Accurately document user issues in the ITSM ticketing system.

Skills

Technical Help Desk Experience

Communication Skills

Windows 10/11 Knowledge

Active Directory Proficiency

Basic Networking Skills

Tools

ServiceNow

Job description

Sharp Brains in Lahore is looking for a dedicated Help Desk Support to provide technical support as the first point of contact. You will handle inbound calls and assist users with various IT-related issues.

This role requires a willingness to work rotating shifts, excellent English communication skills, and strong knowledge of technical support processes, including Active Directory and Windows systems. The position seeks someone who excels in fast-paced environments and is committed to user satisfaction.