Client Relations & Outreach Specialist

American Lycetuff DNK School System; Lahore; Vor Ort; PKR 600.000 - 900.000; Vollzeit

Zusammenfassung

American Lycetuff DNK School System in Lahore seeks a customer relations and outreach coordinator to manage inquiries and maintain positive relationships with clients and partners. The role involves outreach activities, data upkeep, and collaboration across departments.

The ideal candidate has a BA in a related field and 1–3 years of experience in customer service or stakeholder management, with strong communication skills and the ability to coordinate multiple projects.

Qualifikationen

• Bachelor's degree in related field such as Business Administration, Marketing or Communications.
• 1–3 years of experience in customer service, client relations, outreach, sales coordination, or stakeholder management.

Aufgaben

• Respond to customer inquiries, complaints, and requests via calls, emails, messages, and in-person interactions.
• Maintain professional relationships with customers, parents, partner institutions, and other stakeholders.
• Provide accurate information regarding organizational services, projects, programs, and initiatives.
• Address customer concerns promptly and escalate unresolved issues to relevant departments.
• Maintain records of customer interactions, complaints, feedback, and resolutions.
• Conduct outreach through calls, emails, meetings, visits, campaigns, and events.
• Coordinate meetings, presentations, visits, and other engagement activities with stakeholders.
• Prepare customer feedback summaries and progress updates for management.

Kenntnisse

Communication

Coordination

Relationship management

Problem-solving

Ausbildung

Bachelor's degree in Business Administration

Jobbeschreibung

American Lycetuff DNK School System in Lahore seeks a customer relations and outreach coordinator to manage inquiries and maintain positive relationships with clients and partners. The role involves outreach activities, data upkeep, and collaboration across departments.

The ideal candidate has a BA in a related field and 1–3 years of experience in customer service or stakeholder management, with strong communication skills and the ability to coordinate multiple projects.