Client Operations Executive

EaseFix; Islamabad; On-site; PKR 1,004,000 - 1,451,000; Full time

Benefits offered by this job

Performance bonuses

Career progression

Dynamic work environment

Job summary

Easefix in Islamabad is seeking a Client Operations Executive to join our growing team. This KPI-driven role blends client operations, sales and after-sales support while rapidly absorbing product knowledge to deliver measurable results.

You will own client onboarding, address daily queries, coordinate service delivery, and support proposals, quotations and presentations for new opportunities. The ideal candidate has proven experience in sales or client operations, is highly communicative,

Qualifications

• Proven experience in sales, client operations, or business development (preferably in service industries).
• Strong record of working in KPI/target-based roles with measurable achievements.
• Excellent communication, relationship management, and negotiation skills.
• Fast learner with ability to absorb and apply product/service knowledge.
• Highly adaptable, self-motivated, and comfortable in a performance-driven environment.
• Strong organizational skills to manage multiple clients and deadlines.

Responsibilities

• Act as the primary contact for clients, ensuring smooth onboarding and exceptional service.
• Handle daily client queries and coordinate service execution to meet agreed timelines.
• Deliver high-quality after-sales support to enhance satisfaction and retention.
• Proactively identify and convert new business opportunities in line with monthly/quarterly KPIs.
• Support preparation of proposals, quotations, and presentations for prospective clients.
• Track, monitor, and report on client interactions, service performance, and KPI progress.

Skills

Sales & Business Development

Client Operations

KPI/target-based roles

Communication skills

Negotiation

Relationship management

Adaptability

Product knowledge

Team coordination

Tools

CRM systems

MS Office/Google Suite

Job description

Timings: Rotational Shifts (5 days a week)

12:00 PM – 9:00 PM

1:00 PM – 10:00 PM

2:00 PM – 11:00 PM

3:00 PM – 12:00 AM

We are seeking a Client Operations Executive to join our growing team. This is a KPI-driven role, ideal for someone who is fast-paced, target-oriented, and thrives in a hustle-driven environment. The right candidate will combine client operations, sales, and after-sales support, while quickly adapting product knowledge to deliver measurable results.

Key Responsibilities:

Client Support & Operations

• Act as the primary contact for clients, ensuring smooth onboarding and exceptional service.
• Handle daily client queries and coordinate service execution to meet agreed timelines.
• Deliver high-quality after-sales support to enhance satisfaction and retention.

Sales & Business Development

• Proactively identify and convert new business opportunities in line with monthly/quarterly KPIs.
• Build and manage strong client relationships, aligning needs with solutions offered.
• Support preparation of proposals, quotations, and presentations for prospective clients.

Adaptability & Product Knowledge

• Rapidly gain knowledge of services and effectively apply it in client interactions.
• Stay updated on industry trends and competitor offerings to support sales targets.
• Adjust quickly to changing priorities while staying focused on KPIs.

Operational Efficiency & Reporting

• Track, monitor, and report on client interactions, service performance, and KPI progress.
• Coordinate effectively across teams to ensure seamless service delivery.
• Identify process improvements to boost efficiency and client satisfaction.

Key Requirements:

• Proven experience in sales, client operations, or business development (preferably in service industries).
• Strong record of working in KPI/target-based roles with measurable achievements.
• Excellent communication, relationship management, and negotiation skills.
• Fast learner with the ability to quickly absorb and apply product/service knowledge.
• Highly adaptable, self-motivated, and comfortable in a performance-driven, fast-paced environment.
• Strong organizational skills to handle multiple clients and deadlines simultaneously.
• Tech-savvy, with proficiency in CRM systems, MS Office/Google Suite, and digital communication tools.

What We Offer

• A dynamic and collaborative work environment that rewards performance.
• Clear KPI-based growth path with opportunities for incentives and career progression.
• Exposure across sales, client servicing, and operations, giving you a well-rounded skillset.
• Competitive salary with performance bonuses.
• Opportunity to be part of a growing services business with long-term potential