Team Lead Operations

Abacus Outsourcing; Lahore; On-site; PKR 1,674,000 - 2,567,000; Full time

Benefits offered by this job

Weekly 2 days off

Medical Insurance

Annual leave 38 days

Annual increment based on performance

Job summary

Abacus Outsourcing is seeking a seasoned Team Lead to steer a diverse, cross-functional team in a dynamic BPO environment. You will drive strategic initiatives, align with global objectives, and foster an inclusive culture that respects diverse perspectives.

Responsibilities include leadership, strategic planning, performance monitoring, and effective stakeholder collaboration across regions. Excellent English communication and analytical problem-solving are essential; bachelors or masters in

Qualifications

• Experience leading cross-functional teams in a BPO/consulting setup.
• Strong analytical and problem-solving abilities.
• Excellent English communication and interpersonal skills.
• Ability to work collaboratively in a global team environment.

Responsibilities

• Lead and motivate a cross-functional team to achieve targets.
• Conduct regular team meetings to discuss progress and opportunities.
• Provide coaching and development opportunities for team members.
• Collaborate with senior management to develop international strategies.
• Identify market trends and growth opportunities in different regions.
• Oversee projects ensuring timely delivery and alignment with goals.
• Coordinate with stakeholders across departments and regions.
• Foster an inclusive team environment respecting diverse cultures.

Skills

Project Management

Team Management

Operations Management

English communication

Global collaboration

BPO/Consulting experience

Education

Bachelor/Master's in Business Administration

Job description

The Team Lead will oversee a diverse team. This role requires a strong leader with excellent communication skills, cultural awareness, and the ability to drive strategic initiatives that align with our company's global objectives.

Timings

Rotational Shifts

Key Responsibilities

Leadership and Team Management

• Lead and motivate a cross-functional team to achieve performance targets.
• Conduct regular team meetings to discuss progress, challenges, and opportunities.
• Provide coaching and development opportunities for team members.

Strategic Planning

• Collaborate with senior management to develop and implement international strategies.
• Identify market trends and opportunities for growth in different regions.
• Oversee projects, ensuring timely delivery and alignment with company goals.
• Coordinate with stakeholders across various departments and regions.
• Foster an inclusive team environment that respects diverse cultures and perspectives.
• Adapt communication styles and strategies to suit different cultural contexts.

Performance Monitoring

• Set clear performance metrics and monitor progress.
• Prepare reports and presentations for management on team performance and project outcomes.

Problem Solving

• Address and resolve any issues that arise within the team or during project execution.
• Act as a liaison between team members and other departments to facilitate effective communication.

Qualifications

• Project Management, Team Management, and Operations Management skills
• Business operations experience
• Strong analytical and problem-solving skills
• Excellent English communication and interpersonal skills
• Ability to work collaboratively in a global team environment
• Experience in the BPO or consulting industry is a plus
• Bachelor's or Master's degree in Business Administration or a related field

• Weekly 2 Days Off
• Medical Life Insurance (IPD + OPD)
• Annual, Casual and Sick Leaves (38)
• Annual Increment (Performance based)

At Abacus, were not just a workplace; were a community built on core values. As advocates of diversity and inclusion, we proudly stand as an Equal Opportunity Employer, ensuring equitable opportunities for all. We uphold the highest standards of accountability, encouraging every team member to take ownership of their work and contribute to our shared goals. Collaboration is fundamental to our success; we believe in the power of teamwork. We foster a culture of continuous learning, where curiosity is celebrated, and growth is nurtured. Respect and empathy guide our interactions, and we embrace bold ideas and open dialogue, believing that innovation flourishes in an environment of openness.

Join us at Abacus, where our values not only define our work but also shape our identity as a community!