Client Experience Engineer

Dengage; Karachi Division; On-site; PKR 600,000 - 900,000; Full time

Benefits offered by this job

Growth opportunities

Collaborative culture

Competitive benefits

Job summary

DEngage is seeking a CX Specialist to welcome new clients, facilitate seamless setup, and foster strong client relationships. You will act as a technical liaison, ensuring our solutions meet client needs.

Responsibilities include handling first-line technical queries, onboarding, and collaborating with account management to resolve issues and escalate when needed. Strong English and a growth mindset are essential.

Qualifications

• 1–3 years of relevant experience in technical support, client onboarding, or integration roles.
• Strong interpersonal skills with the ability to work effectively with diverse clients and team members.
• Excellent problem-solving and written/verbal communication skills.
• Proactive attitude with willingness to learn and grow professionally.

Responsibilities

• You are the first line of contact for all technical queries.
• Provide professional and understandable answers and solutions.
• Analyze and troubleshoot issues related to usability, API calls, imports/exports, and campaign creation.
• Assist in client onboarding to ensure correct technical setup.
• Collaborate with account management to resolve issues and escalate to level 2 when needed.

Skills

SQL

JavaScript

APIs

HTML

Education

Bachelor's degree in CS/IT

Job description

DEngage is seeking a CX Specialist to welcome new clients, facilitate seamless setup, and foster strong client relationships. You will act as a technical liaison, ensuring our solutions meet client needs.

Responsibilities include handling first-line technical queries, onboarding, and collaborating with account management to resolve issues and escalate when needed. Strong English and a growth mindset are essential.