Client Support Executive

Spur Solutions; Karachi Division; On-site; PKR 300,000 - 540,000; Full time

Job summary

Spur Solutions in Karachi, Pakistan, seeks a customer support specialist to ensure a consistent and high-quality level of support for our software product.

You will onboard clients after sales, train users, and prepare knowledge base articles to document new functionality, while maintaining a positive and empathetic attitude.

Responsibilities

• Work with the technical teams to ensure a consistent and high-quality level of support.
• Monitor Zendesk support queues to address any support tickets opened by users.
• Provide prompt, efficient and detailed support to the customers for the software product.
• Maintain a positive, empathetic and professional attitude toward customers at all times.
• Perform client onboarding and training post sales.
• Prepare knowledge base support articles for new functionality introduced in applications.
• Handle support phone calls and document problems to convey to the technical team.
• Actively seek solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.

Job description

Work with the technical teams to ensure a consistent and high-quality level of support.

Monitor Zendesk support queues to address any support tickets opened by users and following

Provide prompt, efficient and detailed support to the customers for the software product.

Maintain a positive, empathetic and professional attitude toward customers at all times.

Perform client onboarding and training post sales.

Prepare knowledge base support articles for new functionality introduced in applications.

Handle support phone calls and document problems to convey to the technical team.

Actively seek solutions to customer needs, communicating trends to leadership, and suggesting

innovative solutions on behalf of the customer experience.