CX Specialist - Karachi (Technical Support)

Dengage; Karachi Division; On-site; PKR 600,000 - 900,000; Full time

Benefits offered by this job

Growth opportunities

Collaborative culture

Competitive benefits

Job summary

DEngage is seeking a CX Specialist to welcome new clients, facilitate seamless setup, and foster strong client relationships. You will act as a technical liaison, ensuring our solutions meet client needs.

Responsibilities include handling first-line technical queries, onboarding, and collaborating with account management to resolve issues and escalate when needed. Strong English and a growth mindset are essential.

Qualifications

• 1–3 years of relevant experience in technical support, client onboarding, or integration roles.
• Strong interpersonal skills with the ability to work effectively with diverse clients and team members.
• Excellent problem-solving and written/verbal communication skills.
• Proactive attitude with willingness to learn and grow professionally.

Responsibilities

• You are the first line of contact for all technical queries.
• Provide professional and understandable answers and solutions.
• Analyze and troubleshoot issues related to usability, API calls, imports/exports, and campaign creation.
• Assist in client onboarding to ensure correct technical setup.
• Collaborate with account management to resolve issues and escalate to level 2 when needed.

Skills

SQL

JavaScript

APIs

HTML

Education

Bachelor's degree in CS/IT

Job description

DEngage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.

We are actively seeking talented and experienced CX Specialist for our growing CX department.

As a CX Specialist, you will play a crucial role in welcoming new clients, facilitating seamless setup, and fostering strong client relationships. You will act as a liaison between our company and clients, ensuring that our technical solutions meet their needs and objectives.

Responsibilities

• You are the first line of contact for all technical queries
• You will provide professional and understandable answers and solutions
• You will analyze and troubleshoot technical issues related to usability, API calls, imports, exports, campaign creation, among other things.
• You will take part in the client onboarding process to ensure clients are set up correctly from a technical aspect.
• You will closely work with the account management team to resolve technical issues facing their clients on time and recognize where you need to escalte to the level 2 team.

Requirements

• Strong interpersonal skills with the ability to work effectively with diverse clients and team members.
• 1–3 years of relevant experience in technical support, client onboarding, or integration roles.
• Exceptional problem-solving abilities with a focus on efficiency.
• Effective communication skills, both verbal and written, to engage with stakeholders at all levels.
• Proactive attitude with a commitment to learning and professional growth.
• Ability to prioritize tasks, take ownership, and deliver results in a fast-paced environment.
• Collaborative mindset with the capacity to work independently and within a team.
• Working knowledge of SQL, Javascript, Databases, APIs, and HTML.
• Previous experience in technical support or integration roles, preferably in a client-facing capacity.
• Demonstrated history of successful client issue resolution.
• Graduation degree preferred in a relevant field such as Computer Science or IT.
• Proficiency in English is a must.

Benefits

• Growth Opportunities: Access to professional development and career growth within a rapidly expanding SaaS company.
• Collaborative Culture: Work in a supportive and innovative environment where your contributions are valued.
• Competitive Benefits: Enjoy a comprehensive benefits package.

DEngage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members