Technical CX Specialist: Onboarding & Support

D·engage; Karachi Division; On-site; PKR 900,000 - 1,200,000; Full time

Benefits offered by this job

Professional growth

Collaborative culture

Competitive benefits

Job summary

DEngage is seeking a CX Specialist in Karachi to welcome new clients, guide seamless setup, and foster strong relationships while ensuring tech solutions meet client goals.

You will be the first line of contact for technical queries, deliver clear answers, troubleshoot issues, and collaborate with account management to resolve client problems quickly. Strong English and proactive, team-oriented mindset are essential.

Qualifications

• 1–3 years in technical support or onboarding roles.
• Strong problem-solving and communication abilities.
• English proficiency required; ability to explain technical concepts.
• Ability to work with diverse clients and teams.
• Proactive, fast learner, and growth minded.

Responsibilities

• You are the first line of contact for all technical queries.
• You will provide professional and understandable answers and solutions.
• You will analyze and troubleshoot technical issues related to usability, API calls, imports, exports, campaign creation, among other things.
• You will take part in the client onboarding process to ensure clients are set up correctly from a technical aspect.
• You will closely work with the account management team to resolve technical issues facing their clients on time and recognize where you need to escape to the level 2 team.

Skills

Interpersonal skills

Communication skills

Problem solving

English proficiency

Prioritization

Team collaboration

Independent work

Client-facing

Technical support

Education

Graduation in Computer Science or IT

Job description

DEngage is seeking a CX Specialist in Karachi to welcome new clients, guide seamless setup, and foster strong relationships while ensuring tech solutions meet client goals.

You will be the first line of contact for technical queries, deliver clear answers, troubleshoot issues, and collaborate with account management to resolve client problems quickly. Strong English and proactive, team-oriented mindset are essential.