Client Cycle Coordinator

W3 Solutionz; Lahore; On-site; PKR 446,000 - 670,000; Full time

Benefits offered by this job

Gratuity

Health Insurance

Incentive Bonus

Job summary

W3 Solutionz is hiring two Client Cycle Coordinators to support clients and keep certification files organized across our Pakistan and UAE teams. The Pakistan team supports UAE-led operations across ISO 9001, ISO 14001, ISO 45001 and ISO 22000.

Salary will be discussed according to experience and assessed competence. Detailed employment terms will be set out in the offer.

Qualifications

• Two or more years in client coordination, administration or service support.
• Strong English email writing, telephone communication and follow-up discipline.
• Good Excel, Word, calendar and CRM skills.
• Certification-industry experience is preferred, but relevant service experience is welcome.
• Working with international certification clients, using documented processes and learning.

Responsibilities

• Maintain accurate client records and upcoming audit dates.
• Send reminders and follow up documents, reports and client responses.
• Coordinate practical arrangements with planners and UAE account owners.
• Keep each case moving with a clear next action and timely escalation.

Skills

English email writing

Phone communication

Follow-up discipline

CRM skills

Excel

Word

Calendar

Education

Relevant degree/diploma

Tools

CRM

Excel

Word

Calendar

Job description

Job Description: We are hiring two Client Cycle Coordinators to support clients and keep certification files organized across our Pakistan and UAE teams. W3 Solutionz provides management-system certification services. Our Pakistan team supports UAE-led operations across ISO 9001, ISO 14001, ISO 45001 and ISO 22000.

What you will do

• Maintain accurate client records and upcoming audit dates.
• Send reminders and follow up documents, reports and client responses.
• Coordinate practical arrangements with planners and UAE account owners.
• Keep each case moving with a clear next action and timely escalation.

Job Specification:

• Relevant degree, diploma or equivalent practical experience.
• Two or more years in client coordination, administration or service support.
• Strong English email writing, telephone communication and follow-up discipline.
• Good Excel, Word, calendar and CRM skills.
• Certification-industry experience is preferred, but relevant service experience is welcome.
• Working with W3Work with colleagues supporting international certification clients, using documented processes and professional development through role-specific learning.
• Technical responsibilities are assigned after competence evaluation and formal authorization.

Salary will be discussed according to experience and assessed competence. Detailed employment terms will be set out in the offer.

Job Rewards and Benefits

• Gratuity
• Health Insurance
• Incentive Bonus