Canada Order Management Lead - E-commerce Ops

Nysonian Inc.; Islamabad; On-site; PKR 13,693,000 - 18,584,000; Full time

Job summary

Nysonian Inc. in Canada is seeking an Executive – Order Management to own the full order lifecycle across Nysonian brands in the Canadian market.

You will manage order processing, returns, shipping cost control, carrier claims, and 3PL coordination with precision and accountability. This high-ownership role requires strong attention to detail, cross-functional collaboration, and data-driven decision making to ensure accurate pricing, taxes, inventory, and on-time fulfillment across OMS/ERP

Qualifications

• Bachelor’s degree or equivalent in Business, Logistics, Supply Chain, or Operations.
• 2–4 years in e-commerce or D2C operations with order management experience.
• Knowledge of Canadian tax structures (GST/HST/PST) and cross-border shipping.

Responsibilities

• Own daily processing and validation of Canadian e-commerce orders in OMS/ERP.
• Manage post-purchase modifications, backorders, and pre-orders with real-time data accuracy.
• Lead returns lifecycle and coordinate with 3PL partners for disposal and inventory.
• Monitor outbound shipments, manage Canada Post/UPS/FedEx relationships, resolve delivery issues.
• Initiate and manage carrier claims for lost or damaged shipments.
• Reconcile shipping invoices, maintain rate trackers, support cost optimization.
• Liaise with warehouse partners to ensure SLA adherence and inventory accuracy.

Skills

Order management

Returns management

Shipping & carrier mgmt

Data analysis

Invoice auditing

Cross-border shipping

Education

Bachelor’s degree in Business/Logistics

Tools

Shopify

ERP/WMS

OMS platforms

Job description

Nysonian Inc. in Canada is seeking an Executive – Order Management to own the full order lifecycle across Nysonian brands in the Canadian market.

You will manage order processing, returns, shipping cost control, carrier claims, and 3PL coordination with precision and accountability. This high-ownership role requires strong attention to detail, cross-functional collaboration, and data-driven decision making to ensure accurate pricing, taxes, inventory, and on-time fulfillment across OMS/ERP