Canada E-Commerce Order Manager

Nysonian; Islamabad Capital Territory; On-site; PKR 600,000 - 900,000; Full time

Job summary

Nysonian is seeking an Order Management Executive to own the full order lifecycle for the Canadian market from our Islamabad office. The role requires disciplined attention to detail, strong data skills, and effective coordination with customer support, carriers, and 3PL partners.

You will manage pricing, taxes (GST/HST/PST), and inventory across OMS and ERP, while driving accuracy and efficiency in every touchpoint of the order journey. This is a full-time, in-person role based in Islamabad.

Qualifications

• Bachelor's degree or equivalent in Business, Logistics, Supply Chain, or Operations.
• 2–4 years in e-commerce or D2C operations with ownership of order management, returns, and shipping workflows, ideally in Canada.
• Knowledge of Canadian tax structures (GST/HST/PST) as applied to e‑commerce.

Responsibilities

• End-to-End Order Management for Canadian e-commerce orders, including pricing, taxes, inventory, and order status in OMS/ERP.
• Manage post-purchase modifications, backorders, and pre-orders with real-time data updates.
• Lead full returns lifecycle with 3PL partners and compliance with Canadian policies.
• Monitor outbound shipments, manage carrier relationships and resolve delivery issues.
• Initiate and manage carrier claims for lost or damaged shipments.
• Reconcile shipping invoices, maintain rate trackers, and support cost optimization.
• Coordinate with warehouse partners to ensure SLA adherence and inventory accuracy.

Skills

Attention to detail

Data analysis

Communication skills

Cross-functional collaboration

Education

Bachelor's degree

Tools

Shopify

ERP/WMS

OMS

Job description

Nysonian is seeking an Order Management Executive to own the full order lifecycle for the Canadian market from our Islamabad office. The role requires disciplined attention to detail, strong data skills, and effective coordination with customer support, carriers, and 3PL partners.

You will manage pricing, taxes (GST/HST/PST), and inventory across OMS and ERP, while driving accuracy and efficiency in every touchpoint of the order journey. This is a full-time, in-person role based in Islamabad.