Business Manager

Delivery Hero SE; Islamabad; On-site; PKR 892,800 - 1,339,200; Full time

Job summary

A leading delivery service provider is seeking an Operations Manager in Islamabad to oversee the management of a 24-hour operational dark store. This role entails coordinating warehouse processes, ensuring compliance with safety regulations, and managing stakeholder relationships. The ideal candidate should hold a Bachelor’s degree and possess strong operations and supply chain knowledge. The position requires excellent communication skills and self-motivation in a fast-paced environment.

Qualifications

• Bachelor’s degree from a reputable university.
• In-depth knowledge of operations and supply chain principles.
• Working knowledge of performance and operation metrics.

Responsibilities

• Manage the 24-hour operational dark store.
• Coordinate end-to-end warehouse processes.
• Ensure compliance with Workplace Safety & Health regulations.
• Liaise with the commercial department for stock management.
• Ensure timely dispatch of orders with 100% accuracy.

Skills

Operations management

Supply chain knowledge

Stakeholder management

Performance metrics knowledge

Warehouse Management Systems

Excellent communication skills

Education

Bachelor’s degree

Job description

Company Description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

• The assigned individual will be responsible for managing the 24‑hour operational dark store and will be based on‑site. A minimum presence of 6–8 hours at the dark store is expected daily, with continued virtual coordination with the team beyond on‑ground hours.
• Coordinate the end‑to‑end warehouse processes, from inbound management to stock handling, storing, and order dispatching on a timely basis.
• Responsible for steering the warehouse operations to the agreed SLAs and KPIs.
• Proactively recommend and implement operational goals, objectives, and process improvements.
• Manage Workplace Safety & Health (WSH) procedures to ensure department compliance with regulations by performing periodic safety & health risk assessment.
• Allocate resources to ensure optimal efficiency (scheduling).
• Liaise with the commercial department to actively manage fast and slow‑moving lines, manage spoilages, wastages, and shrinkages etc. as well as successful implementation of returns, refunds, damaged and expired goods.
• Ensure periodical stock takes are carried out and noted down accurately. Physical and system stock variation targets are kept within acceptable tolerance limits.
• Effectively ensure that the implementation of policies, procedures and work standards are met.
• Coordinate periodic maintenance of the facilities and escape any malfunction to the Realty Facility Manager.
• Ensure warehouse housekeeping and workplace safety.
• Ensure timely dispatch of orders with 100% accuracy.
• Keeping a record of stock expiries and prevent any damaged/expired product from being delivered to the customers.
• Maintain positive relationship with external stakeholders such as, neighbor, suppliers and foodpanda riders.

Qualifications

• Bachelor’s from a reputable university.
• In depth knowledge of operations and first principles (e.g. supply chain, customer service, JIT, Six Sigma etc.).
• Knowledge of industry’s local legislation.
• Stakeholder management including with vendor goods delivery teams, residential and commercial neighbour, and community.
• Working knowledge of performance/operation metrics.
• Familiar with Warehouse Management Systems, as well as demand forecasting and stock replenishment tools.
• Excellent knowledge of manpower planning and scheduling, including for off days, leaves, absences, and variable demand requirements.
• Self‑motivated and able to work independently.
• Outstanding communication and people skill.

Additional Information

What does your playfield look like?

• We work in a flexible but fast‑paced environment.
• We start and end with customers to deliver exceptional service.
• We love to innovate, prioritize, decide, and deliver.
• We love what we do, and we don’t rest until our targets are achieved… So if you’re also someone who is driven until the dream is achieved, come join us.