Dark Store Operations Manager

foodpanda; Karachi Division; On-site; PKR 720,000 - 1,200,000; Full time

Job summary

foodpanda is seeking an on-site Warehouse Operations Manager to oversee the 24-hour dark store and coordinate end-to-end warehouse activities in Karachi. You will ensure timely inbound, stock handling, and order dispatch while maintaining SLAs and KPIs.

Responsibilities include resource scheduling, safety, stock takes, policy implementation, and liaison with commercial teams to manage lines, spoilage, returns, and damaged goods, with a focus on accuracy and efficiency.

Qualifications

• In depth knowledge of operations and first principles (e.g. supply chain, customer service, JIT, Six Sigma etc.)
• Knowledge of industry’s local legislation
• Stakeholder management including with vendor goods delivery teams, residential and commercial neighbour, and community
• Working knowledge of performance/operation metrics
• Familiar with Warehouse Management Systems, as well as demand forecasting and stock replenishment tools
• Excellent knowledge of manpower planning and scheduling, including for off days, leaves, absences, and variable demand requirements
• Self-motivated and able to work independently
• Outstanding communication and people skill

Responsibilities

• Manage 24-hour operational dark store and be based on-site with 6-8 hours presence daily
• Coordinate end-to-end warehouse processes from inbound to stock handling and dispatch
• Steer warehouse operations to meet SLAs and KPIs
• Proactively recommend and implement operational goals and process improvements
• Manage Workplace Safety & Health procedures and perform risk assessments
• Allocate resources to ensure optimal efficiency (scheduling)
• Liaise with the commercial department to manage lines, spoilages, returns, and damaged goods
• Ensure periodic stock takes and accuracy of physical and system stock variations
• Coordinate maintenance and escalate malfunctions to Realty Facility Manager
• Maintain warehouse housekeeping and safety standards
• Ensure timely dispatch with 100% accuracy
• Record stock expiries and prevent damaged/expired products from delivery
• Maintain positive relations with external stakeholders such as neighbors, suppliers, and foodpanda riders

Skills

Operations knowledge

Stakeholder management

Performance metrics

Manpower planning

Communication

Independent working

Education

Bachelor’s degree

Tools

Warehouse Management Systems

Job description

foodpanda is seeking an on-site Warehouse Operations Manager to oversee the 24-hour dark store and coordinate end-to-end warehouse activities in Karachi. You will ensure timely inbound, stock handling, and order dispatch while maintaining SLAs and KPIs.

Responsibilities include resource scheduling, safety, stock takes, policy implementation, and liaison with commercial teams to manage lines, spoilage, returns, and damaged goods, with a focus on accuracy and efficiency.