Business Development Executive (US and Canada Market)

BD Marketing Solutions PVT LTD.; Lahore; On-site; PKR 1,116,000 - 1,674,000; Full time

Job summary

BD Marketing Solutions Pvt. Ltd. in Lahore is hiring a Business Development Executive – Appointment Setting for a full-time, on-site role.

You will manage inbound leads, reach out to prospects by phone, text, and email, and qualify opportunities to schedule appointments for clients. The ideal candidate has at least 1 year of BPO or customer-facing experience with US/Canada accounts, strong English communication, and proficient CRM usage.

Qualifications

• Minimum 1 year of experience in BPO/call center roles handling US/Canada.
• Experience in appointment setting and lead qualification.
• Bachelor's degree preferred but not required for experienced candidates.

Responsibilities

• Respond to inbound leads promptly and professionally.
• Qualify customer inquiries and understand their needs.
• Schedule and confirm appointments.
• Follow up with prospects through calls, texts, and emails.
• Maintain accurate CRM records and customer notes.
• Re-engage missed opportunities and inactive leads.
• Meet daily, weekly, and monthly performance targets.
• Collaborate with team members and management to improve lead conversion rates.
• Provide exceptional customer service throughout the customer journey.

Skills

Verbal English

Written English

Phone etiquette

CRM experience

Education

Bachelor's degree

Tools

CRM systems

Job description

Business Development Executive – Appointment SettingCompany Description

BD Marketing Solutions Pvt. Ltd. specializes in providing Business Process Outsourcing (BPO), customer support, appointment setting, and lead management services for clients across various industries. We are committed to helping businesses increase customer engagement, improve response times, and maximize conversion opportunities through professional and customer-focused communication.

Based in Lahore, BD Marketing Solutions has built a reputation for delivering high-quality services through a dedicated and results-driven team. We foster a collaborative work environment where employees can grow professionally while contributing to our clients' success.

Role Description

This is a full-time, on-site role for a Business Development Executive – Appointment Setting located in Lahore.

Minimum 1 year of experience in a BPO, call center, appointment setting, customer service, or sales role handling U.S. and Canadian customers.

The successful candidate will be responsible for managing inbound leads, engaging with prospective customers via phone, text, email, and CRM platforms, qualifying prospects, and scheduling appointments for clients. The role requires excellent communication skills, strong follow-up abilities, and a customer-first approach to ensure every lead receives timely and professional assistance.

Key Responsibilities

• Respond to inbound leads promptly and professionally.


• Qualify customer inquiries and understand their needs.


• Schedule and confirm appointments.


• Follow up with prospects through calls, texts, and emails.


• Maintain accurate CRM records and customer notes.


• Re-engage missed opportunities and inactive leads.


• Meet daily, weekly, and monthly performance targets.


• Collaborate with team members and management to improve lead conversion rates.


• Provide exceptional customer service throughout the customer journey.

Compensation & Benefits

• Salary: PKR 100,000 – 150,000 per month (plus commission)

Qualifications

• Excellent verbal and written English communication skills.


• Experience in appointment setting, customer service, lead qualification, sales, or call center operations.


• Strong phone etiquette and professional communication skills.


• Ability to build rapport and engage customers effectively.


• Comfortable using CRM systems and computer applications.


• Strong organizational and follow-up skills.


• Ability to work in a fast-paced, target-driven environment.


• Self-motivated with a positive attitude and willingness to learn.


• Prior experience in a BPO or customer-facing role is a plus.


• Bachelor's degree preferred but not required for experienced candidates.