Branch Coordinator - PostEx

Brickstech; Karachi Division; On-site; PKR 420,000 - 620,000; Full time

Job summary

Brickstech is seeking a Branch Coordinator in Karachi to oversee daily branch operations and ensure efficient workflow across tasks such as parcel handling, delivery coordination, and data reporting.

You will monitor shipment status, support customer queries, and maintain branch records while aligning with head office and SOPs. The role requires strong Excel skills, 1–3 years’ relevant experience, and the ability to manage multiple priorities under pressure.

Qualifications

• Bachelor's degree or equivalent in business/operations.
• 1–3 years of branch operations, logistics, courier, retail operations, or administration.
• Strong communication and coordination skills.
• Proficient in MS Excel and MS Office.
• Capable of handling multiple tasks under pressure.

Responsibilities

• Manage daily branch operations and ensure smooth workflow.
• Coordinate parcel receiving, sorting, dispatch, and delivery activities.
• Monitor shipment status and ensure timely deliveries.
• Coordinate with riders and operations teams to resolve delivery issues.
• Maintain accurate branch records, reports, and operational data.
• Ensure cash collection, reconciliation, and timely deposit as per company policy.
• Handle customer queries, complaints, and escalations professionally.
• Monitor branch KPIs, including delivery performance and service quality.
• Ensure compliance with company SOPs, policies, and safety standards.
• Coordinate with Head Office and other departments for operational support.
• Maintain inventory of branch supplies and operational assets.
• Support onboarding and coordination of branch staff when required.
• Prepare daily, weekly, and monthly operational reports.

Skills

Branch Operations

Team Coordination

Customer Service

Shipment Tracking

Cash Handling & Reconciliation

Reporting & Documentation

Time Management

SOP Compliance

Communication Skills

Problem Solving

Education

Bachelor's degree in Business Administration, Supply Chain, Management, or related field

Tools

Microsoft Excel

Microsoft Office

Job description

Job Description

Job Title: Branch Coordinator Location: Karachi
Job Summary
The Branch Coordinator is responsible for ensuring the smooth day-to-day operations of the branch by coordinating with operations, riders, customers, and the head office. The role focuses on maintaining operational efficiency, achieving service targets, and ensuring excellent customer service.
Key Responsibilities

• Manage daily branch operations and ensure smooth workflow.
  
• Coordinate parcel receiving, sorting, dispatch, and delivery activities.
  
• Monitor shipment status and ensure timely deliveries.
  
• Coordinate with riders and operations teams to resolve delivery issues.
  
• Maintain accurate branch records, reports, and operational data.
  
• Ensure cash collection, reconciliation, and timely deposit as per company policy.
  
• Handle customer queries, complaints, and escalations professionally.
  
• Monitor branch KPIs, including delivery performance and service quality.
  
• Ensure compliance with company SOPs, policies, and safety standards.
  
• Coordinate with Head Office and other departments for operational support.
  
• Maintain inventory of branch supplies and operational assets.
  
• Support onboarding and coordination of branch staff when required.
  
• Prepare daily, weekly, and monthly operational reports.
  

Requirements

• Bachelor's degree in Business Administration, Supply Chain, Management, or a related field.
  
• 1–3 years of experience in branch operations, logistics, courier, retail operations, or administration.
  
• Strong communication and coordination skills.
  
• Good knowledge of Microsoft Excel and Microsoft Office.
  
• Ability to work under pressure and manage multiple tasks.
  
• Strong problem-solving and organizational skills.
  
• Experience with logistics or courier operations will be preferred.
  

Key Skills

• Branch Operations
  
• Team Coordination
  
• Customer Service
  
• Shipment Tracking
  
• Cash Handling & Reconciliation
  
• Reporting & Documentation
  
• Microsoft Excel
  
• Communication Skills
  
• Time Management
  
• Problem Solving
  
• SOP Compliance
  

Preferred Industries

• Courier & Logistics
  
• E-commerce
  
• Retail Operations
  
• Supply Chain
  
• Distribution