Booking Support Specialist | Multichannel Help & Resolution

easycomission; Islamabad; Vor Ort; PKR 558.000 - 781.000; Vollzeit

Zusammenfassung

easycomission is seeking a full-time Operations role in Islamabad, Pakistan. You will be the first point of contact for customers and vendors, handling inquiries via chat, phone and email, and ensuring bookings stay on track.

You will resolve issues, follow up on open jobs, and fairly manage refunds and complaints while collaborating with the product team. The ideal candidate has 1+ year of customer support experience, strong English and Urdu communication, and is comfortable with weekend

Qualifikationen

• 1+ year of experience in customer support or call centre
• Clear written and spoken English and Urdu (Arabic is a plus)
• Calm under pressure and organised
• Willing to work shifts including weekends

Aufgaben

• Assist customers and vendors via chat, phone and email, and keep bookings on track.
• Resolve booking problems, follow up on open jobs, handle refunds and complaints fairly.
• Share learnings with the product team to help improve the service.

Kenntnisse

Bilingual English/Urdu

Calm under pressure

Organised

Shift work including weekends

1+ year customer support experience

Jobbeschreibung

easycomission is seeking a full-time Operations role in Islamabad, Pakistan. You will be the first point of contact for customers and vendors, handling inquiries via chat, phone and email, and ensuring bookings stay on track.

You will resolve issues, follow up on open jobs, and fairly manage refunds and complaints while collaborating with the product team. The ideal candidate has 1+ year of customer support experience, strong English and Urdu communication, and is comfortable with weekend