Online Consultant - Faisalabad, Pakistan

EliteHosts; Punjab; On-site; PKR 2,812,000 - 3,368,000; Full time

Benefits offered by this job

Visa sponsorship

Accommodation provided

Full-time role

Competitive salary

Job summary

EliteHosts is seeking an Online Consultant in Faisalabad, Pakistan. You will deliver exceptional customer service through chat, email and social media, help clients with inquiries and bookings, and resolve issues to ensure complete satisfaction.

The role requires a business degree (students welcome), strong English communication, and comfort in a fast-paced environment. Salary is $1000 per month, with accommodation provided and visa sponsorship for eligible candidates.

Qualifications

• Bachelor’s degree in business administration or related field.
• Excellent written and verbal English.
• Prior experience in customer service or sales preferred.
• Strong problem-solving skills and ability to think on feet.

Responsibilities

• Communicate with clients through online channels such as chat, email, and social media.
• Understand and address client needs and concerns in a timely and professional manner.
• Provide accurate information about products/services and assist with purchases or bookings.
• Troubleshoot technical issues and elevate to the appropriate department when necessary.
• Maintain a high level of product knowledge to effectively assist clients with their inquiries.
• Proactively identify potential issues or trends and report them to the management team.
• Collaborate with cross-functional teams to improve processes and enhance client experience.

Skills

Customer service

English proficiency

Communication

Problem solving

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office

Social media platforms

Online chat tools

Job description

Online consultant vacancy in Faisalabad Pakistan

Online Consultant - Faisalabad, Pakistan.

As an Online Consultant, you will be responsible for providing exceptional customer service and support to our clients through various online communication channels. Your primary goal will be to assist clients with their inquiries, resolve any issues they may have, and ensure overall client satisfaction.

Key Responsibilities

• Communicate with clients through online channels such as chat, email, and social media
• Understand and address client needs and concerns in a timely and professional manner
• Provide accurate information about products/services and assist with purchases or bookings
• Troubleshoot technical issues and elevate to the appropriate department when necessary
• Maintain a high level of product knowledge to effectively assist clients with their inquiries
• Proactively identify potential issues or trends and report them to the management team
• Collaborate with cross-functional teams to improve processes and enhance client experience

Requirements

• Bachelor's degree in Business Administration or related field (students pursuing a degree are welcome)
• Excellent written and verbal communication skills in English (knowledge of other languages is a plus)
• Prior experience in customer service or sales is preferred
• Strong problem-solving skills and ability to think on your feet
• Comfortable working in a fast-paced environment with shifting priorities
• Proficient computer skills including Microsoft Office Suite, social media platforms, and online chat tools

Salary: We offer a competitive salary of 1000$ per month for this full-time position. Accommodation will be provided for out-of-town employees. We also offer visa sponsorship for international candidates.