Bilingual Spanish Virtual Assistant – Dental Office

ProvoxGlobal; Islamabad; On-site; PKR 400,000 - 600,000; Full time

Job summary

Provox Global is seeking a bilingual Spanish Virtual Assistant to support our dental office in Islamabad. The role requires fluency in English and Spanish, strong organizational skills, and experience in dental administration.

You will handle patient communication, appointment management, insurance verification, Canva-based social media posts, and general office tasks onsite, delivering exceptional service to our diverse patient base. This is an in-person role with a customer-focused environment.

Qualifications

• Fluency in English and Spanish (written and verbal).
• At least 2 years in a dental/healthcare environment or similar.
• Experience with patient scheduling and appointment management.
• Strong communication and interpersonal skills.
• Proficiency with dental practice management software (preferred).
• Excellent organizational and time-management abilities.
• Professional phone etiquette and customer service orientation.
• Ability to handle confidential patient information with integrity.

Responsibilities

• Answer incoming calls professionally and provide accurate information to patients in English and Spanish.
• Schedule, reschedule, and cancel patient appointments.
• Maintain the dentist's calendar and ensure optimal appointment management.
• Make outbound calls to patients for appointment recalls, confirmations, and follow-ups.
• Verify patients' dental insurance eligibility and benefits.
• Collect required patient information and documentation.
• Create and edit engaging social media posts using Canva.
• Respond to messages, comments, and patient inquiries across social media platforms.
• Provide excellent customer service while handling patient inquiries and follow-ups.
• Perform general administrative tasks to support daily dental office operations.

Skills

Bilingual English & Spanish

Appointment scheduling

Customer service

Communication skills

Organizational skills

Canva proficiency

Tools

Canva

Dental practice management software

Job description

Job description:

Bilingual Spanish Virtual Assistant - Dental Office

Islamabad_Onsite

About the Role

Provox Global is seeking a professional and detail-oriented Bilingual Spanish Virtual Assistant to join our office. In this role, you will serve as a vital link between our dental practice and our diverse patient base, providing exceptional administrative and customer service support. This position requires fluency in both English and Spanish, strong organizational skills, and experience in the dental industry.

Key Responsibilities

Patient Communication & Appointment Management

Answer incoming calls professionally and provide accurate information to patients in English and Spanish

Schedule, reschedule, and cancel patient appointments efficiently

Maintain the dentist's calendar and ensure optimal appointment management

Make outbound calls to patients for appointment recalls, confirmations, and follow-ups

Insurance & Administrative Support

Verify patients' dental insurance eligibility and benefits

Collect required patient information and documentation

Social Media & Digital Marketing

Create and edit engaging social media posts using Canva

Respond to messages, comments, and patient inquiries across social media platforms

General Administrative Duties

Provide excellent customer service while handling patient inquiries and follow-ups

Perform general administrative tasks to support daily dental office operations

Required Qualifications

Fluency in both English and Spanish (written and verbal)

Minimum 2 years of experience in a dental office or healthcare environment

Proven experience in patient scheduling and appointment management

Strong communication and interpersonal skills

Proficiency with dental practice management software (preferred)

Excellent organizational and time-management abilities

Professional phone etiquette and customer service orientation

Ability to handle confidential patient information with integrity

Preferred Qualifications

Experience with Canva or similar graphic design tools

Social media management experience

Knowledge of dental insurance processes and terminology

Experience using multiple communication platforms (email, SMS, social media)

Application Question(s):

• Would you be able to work in a night shift? (6pm-3am)

Work Location: In person