Bilingual Guest Services Manager (English/Urdu)

Confidential; Lahore; On-site; PKR 812,000 - 973,000; Full time

Job summary

Confidential in Lahore’s Walled City is seeking a warm, composed guest relations host to look after guests and coordinate service across our hospitality businesses. You will welcome guests, speak with them before arrival, and work with the service team to keep follow-ups organised.

This hands-on role requires confident English and Urdu communication, comfort with everyday digital tools, and a willingness to take responsibility. Salary is around PKR 80,000 per month, with room to learn and grow.

Qualifications

• Experience in hospitality or guest-facing roles is useful.
• Willing to work evenings, weekends, and public holidays.
• Location: Fort Road / Walled City, Lahore.

Responsibilities

• Greet guests and coordinate with service teams.
• Manage guest information and follow-ups.
• Resolve guest concerns effectively.

Skills

Guest relations

Customer service

Communication

Bilingual English/Urdu

Education

Tools

Digital tools

Job description

Confidential in Lahore’s Walled City is seeking a warm, composed guest relations host to look after guests and coordinate service across our hospitality businesses. You will welcome guests, speak with them before arrival, and work with the service team to keep follow-ups organised.

This hands-on role requires confident English and Urdu communication, comfort with everyday digital tools, and a willingness to take responsibility. Salary is around PKR 80,000 per month, with room to learn and grow.