Patient Care Coordinator

Edge; Lahore; On-site; PKR 600,000 - 900,000; Full time

Job summary

Edge is recruiting a Patient Care Coordinator in Lahore to support US healthcare providers in an in-office, full-time capacity. MBBS is mandatory, with prior US healthcare experience and clear English communication.

You will manage patient information in the EHR, coordinate telehealth and lab orders, handle referrals and prior authorizations, and serve as a primary contact between patients, doctors, labs, pharmacies, and admin teams.

Qualifications

• Mandatory U.S. healthcare experience with doctors.
• Clear and professional English communication.
• Strong interpersonal and customer service skills.
• Familiarity with EHR systems and healthcare workflows.
• Willingness to work 5 days per week in-office and adapt to rotating schedules.

Responsibilities

• Coordinate telehealth appointments, including patient readiness and documentation.
• Monitor patient messages and route requests per protocols.
• Maintain accurate patient information within the EHR.
• Coordinate lab orders, results, and documentation.
• Manage medication requests and referrals with providers and pharmacies.
• Handle prior authorizations and insurance verification processes.
• Ensure HIPAA-compliant documentation throughout coordination tasks.

Skills

U.S. healthcare experience

Clear English communication

Interpersonal skills

Multitasking

Education

MBBS degree

Tools

eClinicalWorks (eCW)

Job description

*****Before you apply, MBBS is mandatory. Candidates must also have U.S. healthcare experience and clear English communication skills.

Who We Are

EDGE is building a bridge between Top Global Talent and the US Healthcare & Insurance Industry. We are on a mission to create a borderless network of exceptional talent with people at the center of everything we do. See our values and more on onedge.co.

Role Overview

As a Patient Care Coordinator you will provide essential administrative and communication support to healthcare providers in a remote healthcare environment. You will help manage patient information, coordinate care-related workflows, organize documentation, and serve as a key point of contact between patients, doctors, administrative teams, labs, pharmacies, and other healthcare partners.

The ideal candidate is warm, empathetic, helpful, and service-oriented, with clear English communication skills and the ability to work effectively with doctors and patients while maintaining professionalism and accuracy.

Employment Type: Full-Time

Employment Mode: In-Office

Work Schedule: 5 days a week, Monday–Sunday | 2 days off per week

Schedule Rotation: Work schedule will change every 2 months

Holiday Requirement: Must be available to work during all holidays except religious holidays

Seats: 12–15

Mandatory Requirements

• MBBS degree is mandatory.
• Prior experience working with U.S. healthcare providers/doctors is mandatory.
• Clear English communication skills are mandatory.
• Experience using eClinicalWorks (eCW)
• Must demonstrate a helpful, warm, empathetic, and service-oriented approach.
• Must be comfortable working 5 days per week, Monday–Sunday, with 2 days off per week.
• Must be flexible with schedule changes every 2 months.
• Must be available to work during all non-religious holidays.
• Must be comfortable working in-office.

Key Responsibilities

• Coordinate telehealth appointments, including patient readiness, forms, identification, and required documentation.
• Monitor patient messages, gather relevant information, and route requests according to established protocols.
• Maintain accurate and organized patient information, notes, communications, and documentation within the EHR.
• Coordinate lab orders and results, including tracking, confirming receipt, uploading documentation, and notifying providers.
• Manage medication-related requests, including refill requests and coordination with providers and pharmacies.
• Coordinate referrals by submitting requests, tracking status, documenting updates, and ensuring follow-through.
• Conduct post-visit follow-ups and coordinate outstanding appointments, documentation, and administrative tasks.
• Manage inboxes, task queues, and follow-up activities to ensure timely completion.
• Support communication between doctors, patients, specialists, labs, pharmacies, and administrative teams.
• Perform eligibility and benefits verification through EHR systems, payer portals, clearinghouses, and other appropriate channels.
• Verify coverage details including copays, deductibles, coinsurance, and out-of-pocket maximums.
• Identify insurance requirements such as prior authorization, network restrictions, visit limits, exclusions, and payer-specific policies.
• Document eligibility, benefits, patient responsibility, and coverage requirements accurately.
• Initiate and manage prior authorization requests for procedures, services, imaging, DME, and medications.
• Gather required clinical information, coding references, and supporting documentation for prior authorizations.
• Maintain accurate, timely, and HIPAA-compliant documentation throughout all patient coordination activities.

Qualifications

• Mandatory U.S. healthcare & doctor experience.
• Clear and professional English communication skills.
• Strong interpersonal and customer service skills.
• Warm, empathetic, and helpful approach when interacting with patients and healthcare providers.
• Basic understanding of medical terminology and healthcare workflows.
• Strong attention to detail and organizational skills.
• Ability to multitask and manage multiple patient-related requests simultaneously.Comfortable working with EHR systems, payer portals, and healthcare communication tools.
• Strong understanding of confidentiality and HIPAA-compliant handling of patient information.
• Flexible and adaptable to rotating schedules and holiday coverage requirements.

Talent Boilerplate

• At Edge, we’re on a mission to create a world where geographic borders are no longer a barrier for people to obtain full-time employment and fair wages. That’s why we’ve created a global hiring network that seamlessly connects exceptional talent from all over the world with businesses in North America that most need to fill positions. The Edge Talent Network is a community of like-minded professionals through which you can unlock your potential, showcase your skills, and earn what you’re worth.

Equal Opportunity Employer Statement

• Edge is proud to be an equal‑opportunity employer. We are committed to fostering a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other legally protected basis.