Associate - Retail Operations.COE Pak-Retail Operations-Ops.Operations Group-PAKCOE

Al Ghurair Investment LLC; Pakistan; On-site; PKR 600,000 - 900,000; Full time

Job summary

Al Ghurair Investment LLC is seeking a CAM specialist to oversee centralized accounts management, ensuring policies and procedures are followed to drive audit ratings and customer satisfaction.

The role includes reviewing and maintaining PVT/SME accounts, verifying online banking requests, and activating all account types to support marketing and sales teams. The position emphasizes accuracy and adherence to SLAs for error-free banking experiences.

Qualifications

• Must demonstrate attention to detail and ability to maintain accuracy under pressure.
• Strong understanding of banking operations and customer service.
• Familiarity with online banking processes and regulatory requirements.

Responsibilities

• Processing CAM activities to meet policies, procedures and delivery standards, aiming for satisfactory audit ratings and customer satisfaction.
• Review account opening forms and documents for setup/maintenance of PVT/SME customers.
• Review, verify and process online banking requests via internet and mobile platforms to minimize bank risk and ensure accurate setups.
• Activate and process all types of accounts and online banking products to support marketing and sales teams.
• Adherence to defined SLA and productivity metrics.
• Process cases with high accuracy (≈99%) with minimal escalations.

Job description

Key Result Area

Centralized Account Management

• Processing of Centralized Accounts Management Unit (CAM) activities to ensure that Policies, Procedures and delivery standards are met which ultimately should reflect in satisfactory Audit Rating and acceptable level of customer satisfaction.
• Review account opening forms and other relevant documents to set up/maintenance of PVT/SME customers.
• Review, verify and process customer requests for Online banking products and services through internet and Mobile phone in order to protect bank risk and ensure error free set up.
• Activate and process all types of accounts and Online banking products and services efficiently to provide value added services and support to marketing and sales teams.
• Adherence to the defined SLA and Productivity
• To process cases with 99% accuracy. Nil Escalations