Associate - Retail Operations.COE Pak-Retail Operations-Ops.Operations Group-PAKCOE

Mashreq; Karachi Division; On-site; PKR 600,000 - 1,000,000; Full time

Job summary

Mashreq is seeking a meticulous Banking Operations professional to manage Centralized Accounts Management Unit (CAM) activities. You will review account opening forms and related documents for PVT/SME clients, and process customer requests for online banking services to safeguard bank risk and accuracy.

You will activate and process various account types and online banking products, supporting marketing and sales teams with value-added services while adhering to defined SLAs and maintaining high

Job description

Key Result Area

• Processing of Centralized Accounts Management Unit (CAM) activities to ensure that Policies, Procedures and delivery standards are met which ultimately should reflect in satisfactory Audit Rating and acceptable level of customer satisfaction.
• Review account opening forms and other relevant documents to set up/maintenance of PVT/SME customers.
• Review, verify and process customer requests for Online banking products and services through internet and Mobile phone in order to protect bank risk and ensure error free set up.
• Activate and process all types of accounts and Online banking products and services efficiently to provide value added services and support to marketing and sales teams.
• Adherence to the defined SLA and Productivity
• To process cases with 99% accuracy. Nil Escalations