Associate - Retail Operations.COE Pak-Retail Operations-Ops.Operations Group-PAKCOE

Mashreq Careers; Pakistan; On-site; PKR 600,000 - 1,200,000; Full time

Job summary

Mashreq Careers is seeking an experienced professional for Centralized Account Management to ensure policies, procedures and service standards are met and reflect in audit ratings and customer satisfaction. The role covers review of CAM activities, account openings, online banking requests, and maintaining accuracy with 99% case processing while supporting marketing and sales teams.

You will review customer documents, verify online banking requests, activate accounts, and ensure SLA adherence

Responsibilities

• Processing of Centralized Accounts Management Unit (CAM) activities to ensure that Policies, Procedures and delivery standards are met which ultimately should reflect in satisfactory Audit Rating and acceptable level of customer satisfaction.
• Review account opening forms and other relevant documents to set up/maintenance of PVT/SME customers.
• Review, verify and process customer requests for Online banking products and services through internet and Mobile phone in order to protect bank risk and ensure error free set up.
• Activate and process all types of accounts and Online banking products and services efficiently to provide value added services and support to marketing and sales teams.
• Adherence to the defined SLA and Productivity
• To process cases with 99% accuracy. Nil Escalations

Job description

Key Result Area

Centralized Account Management

• Processing of Centralized Accounts Management Unit (CAM) activities to ensure that Policies, Procedures and delivery standards are met which ultimately should reflect in satisfactory Audit Rating and acceptable level of customer satisfaction.
• Review account opening forms and other relevant documents to set up/maintenance of PVT/SME customers.
• Review, verify and process customer requests for Online banking products and services through internet and Mobile phone in order to protect bank risk and ensure error free set up.
• Activate and process all types of accounts and Online banking products and services efficiently to provide value added services and support to marketing and sales teams.
• Adherence to the defined SLA and Productivity
• To process cases with 99% accuracy. Nil Escalations