Associate - Retail Operations.COE Pak-Retail Operations-Ops.Operations Group-PAKCOE

Mashreq Bank PSC; Pakistan; On-site; PKR 600,000 - 840,000; Full time

Job summary

Mashreq Bank PSC in Pakistan is seeking a detail-oriented Centralized Account Management professional to ensure policies and procedures are followed, maintain SLA adherence, and support marketing and sales teams with accurate account setup and online banking services.

You will review documents for CAM, process online banking requests, activate accounts, and aim for 99% accuracy with minimal escalations, contributing to satisfactory audits and customer satisfaction.

Responsibilities

• Centralized Account Management professional will review CAM processes and ensure policy adherence.
• Process online banking requests and ensure secure and accurate setup of online banking products.
• Activate and process all types of accounts to support marketing and sales teams.

Job description

Key Result Area

Centralized Account Management

• Processing of Centralized Accounts Management Unit (CAM) activities to ensure that Policies, Procedures and delivery standards are met which ultimately should reflect in satisfactory Audit Rating and acceptable level of customer satisfaction.
• Review account opening forms and other relevant documents to set up/maintenance of PVT/SME customers.
• Review, verify and process customer requests for Online banking products and services through internet and Mobile phone in order to protect bank risk and ensure error free set up.
• Activate and process all types of accounts and Online banking products and services efficiently to provide value added services and support to marketing and sales teams.
• Adherence to the defined SLA and Productivity
• To process cases with 99% accuracy. Nil Escalations