Relationship Officer, DBC - Balance Builder.MGN Pak - Direct Banking Center - Balance Builder.R[...]

Mashreq; Karachi Division; On-site; PKR 558,000 - 781,200; Full time

Job summary

Mashreq in Karachi seeks a sales-focused professional responsible for achieving monthly KPIs in promoting banking products. Your role involves contacting potential and existing customers, cross-selling financial solutions, and ensuring excellent customer service. Strong sales and customer orientation is essential, along with the ability to efficiently resolve inquiries and complaints. This position offers a dynamic environment dedicated to achieving top performance metrics and maintaining effective client relationships.

Qualifications

• Proven sales skills and ability to meet monthly targets.
• Excellent communication and interpersonal skills.
• Ability to handle customer inquiries efficiently.

Responsibilities

• Achieve monthly KPIs assigned.
• Contact potential and existing customers to promote banking products.
• Handle customer inquiries and resolve complaints efficiently.

Skills

Sales and customer focus

Ability to think creatively

Punctuality

Strong communication skills

Job description

• To achieve monthly KPIs assigned
• To maintain standard performance to achieve top productivity and efficiency from systems as well as the product campaigns.
• To ensure that all telesales activities are directed to meeting sales targets.
• To ensure assigned card acquisition monthly targets are achieved
• To ensure that there is no miss selling
• Adherence to discipline and punctuality
• Constant follow up with the customer.
• Attending Daily team huddles & keeps up to team commitments.
• Monitor personal performance and align strategies to improve sales out comes.
• Follow verification policy – adhere to banking policies, procedures and regulatory requirements.
• Updating all the systems as per the call with the customer.
• Achieve given targets on monthly basis.
• Meeting the KPI Targets set in term of card acquisition
• Contact potential and existing customer via phone to introduce and promote banking products.
• Understand the customer needs and recommend suitable banking solutions.
• Cross-sell and upsell products to maximize revenue opportunities.
• Processing of the request or offer given to the customer.
• Handling of all customer issues and resolve the same at the earliest and highlight them to the TL.
• Maintaining all records of the approval, requests and reports handled.
• Build and maintain strong relationships with customer.
• Handle customer inquiries and provide detailed information about product services
• Address customer concerns and resolve complaints efficiently.
• Compilation of daily and monthly reports and MIS for the team.
• Has strong Sales and customer focus and ability to think creatively and work under pressure.
• Ensure to meet 100% on control parameters and policy set by the bank audit team.