Position: Assistant Manager - International Technical Recruitment
Department: International Technical Recruitment
Reporting To: Manager - International Technical Recruitment
Job Summary
The Assistant Manager - Technical Recruitment will be responsible for leading and managing technical recruitment activities, ensuring timely sourcing and onboarding of qualified IT technicians and technical resources for international requirements. The role will provide team leadership, manage recruitment performance, coordinate closely with hiring managers and service delivery teams, and ensure recruitment processes meet business, quality, and operational requirements.
Key Responsibilities
- Lead and manage the Technical Recruitment team, allocate recruitment requirements, monitor workload and productivity, achieve recruitment targets, and provide coaching, mentoring, and performance feedback to team members.
- Develop and implement recruitment strategies for international technical and field-service positions, identifying appropriate sourcing channels, talent pools, and approaches to meet current and anticipated manpower requirements.
- Manage end-to-end technical recruitment activities for IT Technicians, Field Engineers, Network Technicians, Desktop Support, Infrastructure resources, and other technical positions, ensuring timely fulfilment of vacancies.
- ·Oversee candidate sourcing and screening through LinkedIn, WorkMarket, Field Nation, social media, databases, and other platforms, while ensuring appropriate technical evaluation, resume quality, documentation, and candidate selection standards.
- Lead dispatch recruitment activities by developing and maintaining a qualified pipeline for 24/7 dispatch and field-service requirements, coordinating with Service Delivery and Operations teams on staffing, shift coverage, workload, and operational priorities.
- Manage recruitment performance and service levels, ensuring hiring activities meet agreed timelines and monitoring candidate quality, submissions, selections, drop-offs, offer acceptance, onboarding completion, and turnaround time.
- Build and maintain strong stakeholder relationships by understanding manpower requirements, providing regular recruitment updates, addressing recruitment challenges, and supporting complex or critical hiring requirements.
- Ensure effective candidate and engineer communication, including timely updates throughout recruitment and onboarding, while professionally handling escalated candidate/engineer concerns and recruitment-related issues.
- Prepare and analyze recruitment reports and dashboards, covering vacancies, sourcing, interviews, submissions, selections, onboarding, team performance, and turnaround time, using Excel and other reporting tools to identify trends and bottlenecks.
- Drive recruitment process improvement and compliance by developing standardised sourcing and screening procedures, improving candidate experience and recruitment efficiency, and ensuring recruitment activities comply with company policies, contractual requirements, and applicable procedures.
Requirements
- 5+ years of experience in technical recruitment, preferably with international or IT/field-service recruitment exposure.
- Previous experience in a team lead, supervisory, or recruitment management capacity is preferred.
- Strong understanding of IT technical roles, skill requirements, and technical resume screening.
- Proven experience using WorkMarket, Field Nation, LinkedIn, and other technical sourcing platforms.
- Experience recruiting technicians, field engineers, IT support, network/infrastructure, or other technical resources is highly preferred.
- Strong English communication skills, both written and verbal.
- Strong analytical and problem-solving abilities with excellent Excel, reporting, and data-analysis skills.
- Comfortable working in rotational shifts and supporting international time zones.
- Experience in a 24/7 service delivery, managed services, NOC/SOC, field operations, or technical support environment is preferred.
- Strong attention to detail, organizational skills, and ability to work under pressure.
- Experience of dispatch hiring will be preferred.