Assistant Manager - Data Center (Mashreq Global Network Pakistan)

Mashreq; Karachi Division; Presencial; PKR 3 000 000 - 5 400 000; Tempo integral

Resumo da oferta

Mashreq is seeking an experienced Production Operations professional in Karachi to administer enterprise job scheduling platforms (Control-M, Autosys, Cron) and manage batch workflows. You will design automation with strong exception handling and support MFT, HA/DR, and incident management processes.

The role requires 7–10 years in datacenter operations, production support, and enterprise scheduling. You will work on Linux/Windows, scripting (Shell, Python, PowerShell), SQL, and monitoring tools

Qualificações

• 7–10 years of experience in Datacenter Operations, Production Support, and Batch Job Scheduling Administration.
• Experience with enterprise operations support and ITIL-based processes.
• Strong knowledge of HA/DR environments and financial services tech ops.

Responsabilidades

• Administer and support enterprise job scheduling platforms (Control-M, Autosys, Cron).
• Monitor daily batch processing activities and critical workflows.
• Design and maintain operational automation solutions with robust error handling.
• Manage MFT administration, testing, and security controls.
• Support production incidents, changes, and DR testing within ITIL processes.

Conhecimentos

Batch Scheduling

Datacenter Operations

Production Support

ITIL

HA/DR

Shell Scripting

Python

PowerShell

SQL

Workflow Management

Monitoring Tools

Ferramentas

Control-M

Autosys

Cron

MFT administration

Descrição da oferta de emprego

• Administer and support enterprise job scheduling platforms such as Control-M, Autosys, TWS, and Cron.
• Monitor and manage daily batch processing activities and critical job workflows.
• Design, implement, and maintain operational automation solutions.
• Ensure automated processes include robust exception handling and controlled rerun capabilities.

Managed File Transfer (MFT)

• Administer and support Managed File Transfer solutions.
• Analyze application requirements for secure file movement and implement appropriate MFT solutions.
• Conduct end-to-end testing and ensure all required controls and security standards are maintained.

Production Support & Monitoring

• Monitor enterprise applications, batch jobs, and infrastructure alerts.
• Perform pre- and post-implementation validation activities for production deployments.
• Support approved production changes across infrastructure and application platforms.
• Ensure high availability of production services across primary and disaster recovery sites.

Incident & Problem Management

• Investigate, elevate, document, and track production incidents through resolution.
• Conduct impact analysis and provide prompt reporting of production issues.
• Coordinate with application, infrastructure, vendor, and business teams for issue resolution.
• Manage service tickets and ensure adherence to SLA commitments.

Business Continuity & Governance

• Support disaster recovery and business continuity testing activities.
• Maintain operational procedures, runbooks, and technical documentation.
• Ensure adherence to audit, compliance, and operational risk requirements.
• Follow ITIL-based Incident, Problem, and Change Management processes.

Key Performance Indicators (KPIs):

• Job Execution Accuracy
• Incident Response & Resolution Time
• Operational Efficiency through Automation
• Stakeholder Satisfaction & Communication
• Documentation Quality & Audit Compliance
• Reduction in Manual Interventions and Job Failures

Required Skills & Experience:

Experience

• 7–10 years of experience in:
• Datacenter Operations
• Production Support
• Batch Job Scheduling Administration
• Enterprise Operations Support

Technical Skills

• Hands-on experience with:
• Control-M
• Autosys
• Cron
• Managed File Transfer (MFT) administration.
• Linux/Unix and Windows operating systems.
• Shell Scripting, Python, or PowerShell.
• SQL and database fundamentals.
• Application dependency and workflow management.
• Enterprise monitoring and alert management tools.

Functional Knowledge

• ITIL Framework (Incident & Change Management).
• High Availability (HA) and Disaster Recovery (DR) environments.
• Banking and Financial Services technology operations (preferred).