Assistant Manager - Technology - Middleware & Platforms (MGN Pak)

Mashreq Careers; Pakistan; On-site; PKR 200,000 - 260,000; Full time

Job summary

Mashreq Careers is seeking an experienced IBM API Connect administrator to support and optimize API infrastructure in cloud and on-prem environments. The role emphasizes incident resolution, security hardening, and proactive monitoring to ensure API performance and reliability.

The candidate will manage CI/CD pipelines, API lifecycle, and developer portals, while collaborating with IBM Support and internal teams to drive architecture decisions and service improvements.

Qualifications

• Experience implementing and supporting IBM API Connect in cloud and on-prem environments.
• Strong incident management, log analysis and performance tuning.
• Experience with TLS, security configurations and backups.

Responsibilities

• Install, configure, deploy, administer and monitor IBM API Connect in Cloud and on-prem VMs.
• Monitor health of IBM API Connect to ensure API performance and availability.
• Lead incident resolution calls and assist root cause analysis.
• Analyze logs to identify issues within IBM API Connect.
• Configure backup and restoration of IBM API Connect subsystems.
• Maintain CI/CD pipeline for APIs deployment in IBM API Connect.
• Manage API lifecycle via API Management Portal across catalogs.
• Create users, groups and roles; configure security settings.
• Apply patches and upgrades; ensure secure operating environment.
• Collaborate with IBM Support and Sales as needed.
• Support architecture discussions and technical discovery sessions.
• Assess hardware, networking and storage requirements for IBM API Connect.

Skills

IBM API Connect

IBM App Connect Enterprise

Oracle / SQL Database

IBM MQ

Azure Cloud

DevOps CI/CD

Core Java

Microservices

AIX/UNIX

Job description

Job Purpose

• The role possesses skills to facilitate critical production issues support, domain expertise associated with system administration side capabilities

Key Result Areas

• Installation, configuration, deployment, administration and monitoring of IBM API Connect in Cloud and On Prem VMs.
• Monitor the health of the IBM API Connect environment to ensure performance and availability of APIs.
• Participate, and lead as necessary, in incident resolution calls when needed to assist root cause analysis of issues.
• Analyze logs to identify problems within the IBM API Connect environment.
• Configure and implement backup and restoration of IBM API Connect subsystems.
• Backup and restore IBM API Connect configuration data.
• Maintain CI/CD pipeline for building and deploying APIs in IBM API Connect
• Use the API Management Portal to manage the lifecycle of APIs across multiple API Catalogs.
• Consumer maintenance including creating users, groups and roles, and security configurations.
• Make IBM API Connect Developer Portal changes using the administrative menus to affect the portal configuration and Drupal themes as well as perform some look and feel content changes.
• Enabling the third party tools like elastic to capture the analytics events for customer dash boards
• Splunk data platform expertism with advance search queries construction and monitoring and alerting setup for failures
• Configure the security of the IBM API Connect product using TLS Profiles and native oAtuh2 mechanisms to ensure a secure operating environment.
• Apply product maintenance patches, interim releases, upgrades as required.
• Deliver technical architecture related information, support technical discovery sessions, assist architect/ team lead as required, and respond to architecture, infrastructure, and security questions as required.
• Good in hardware specifications, networking requirements, and storage sizing for IBM API Connect.
• Interact with IBM Technical Support and IBM Technical Sales as required to verify, discuss, and close issues or questions that arise.

Knowledge, Skills and Experience

• Minimum 5-8 years of Experience in Respective Application Domain and Support line
• Installation, configuration, deployment, administration and monitoring of IBM API Connect in Cloud and On Prem VMs.
• Monitor the health of the IBM API Connect environment to ensure performance and availability of APIs.
• Participate, and lead as necessary, in incident resolution calls when needed to assist root cause analysis of issues.
• Analyze logs to identify problems within the IBM API Connect environment.
• Configure and implement backup and restoration of IBM API Connect subsystems.
• Backup and restore IBM API Connect configuration data.
• Maintain CI/CD pipeline for building and deploying APIs in IBM API Connect
• Use the API Management Portal to manage the lifecycle of APIs across multiple API Catalogs.
• Consumer maintenance including creating users, groups and roles, and security configurations.
• Make IBM API Connect Developer Portal changes using the administrative menus to affect the portal configuration and Drupal themes as well as perform some look and feel content changes.
• Enabling the third-party tools like elastic to capture the analytics events for customer dash boards
• Splunk data platform expertism with advance search queries construction and monitoring and alerting setup for failures
• Configure the security of the IBM API Connect product using TLS Profiles and native oAtuh2 mechanisms to ensure a secure operating environment.
• Apply product maintenance patches, interim releases, upgrades as required.
• Deliver technical architecture related information, support technical discovery sessions, assist architect/ team lead as required, and respond to architecture, infrastructure, and security questions as required.
• Good in hardware specifications, networking requirements, and storage sizing for IBM API Connect.
• Interact with IBM Technical Support and IBM Technical Sales as required to verify, discuss and close issues or questions that arise
• Ability to complete all phases of software development life cycle including analysis, design, functionality, testing and support.

• Good analytical / communication / people skills

  Below technical skills required as per respective applications

Skills / Knowledge

• IBM API Connect, Strong, Must
• IBM App Connect Enterprise, Strong, Must
• Oracle, Sql Database, Medium, Must
• IBM MQ, Strong, Must
• Azure Cloud, Strong, Must
• DevOps CI/CD, Strong, Must
• Core Java, Medium, Optional
• Micro Services, Medium, Optional
• AIX/UNIX operating system knowledge, Strong, Optional