Assistant Manager - Operations & Programs.COE PAK - Central Management.Operations Group-PAKCOE

Mashreqbank PSC; Pakistan; On-site; PKR 1,800,000 - 3,200,000; Full time

Job summary

Mashreqbank PSC – MGN Pakistan central management office seeks a seasoned professional to drive the strategic program agenda and ensure governance across initiatives. The role involves coordinating with stakeholders, managing program outcomes, and embedding cross-functional collaboration across banking operations.

The position requires executive support skills, strong reporting capabilities, and a focus on risk control and process improvements within a regulated financial services environment.

Qualifications

• University degree related to business administration, operations or project management
• 5–8 years total experience including 5+ years in program/project management or governance roles in financial services or regulated environments
• Strong knowledge of MS Office Suite including Excel, Word and PowerPoint

Responsibilities

• Lead internal & external resources to manage programs and achieve project goals
• Organize projects and activities per MBOs and Book of Work for MGN Pakistan
• Manage ongoing projects, track KPIs and ensure timely reporting
• Align projects with MGN Pakistan strategic roadmap and governance forums
• Provide executive support including calendars, communications, and travel arrangements
• Support risk mitigation and regulatory compliance for MGN central management
• Prepare meeting materials, minutes, and governance forum actions
• Create dashboards, trackers, and reporting packs for governance reviews

Skills

Program management

Governance

Stakeholder management

Dashboard reporting

Microsoft Office

Education

University Degree in Business Administration/Operations/PM

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Job Purpose

• Mashreq Global Network (MGN), the Bank’s distributed operations platform across India, Pakistan, and Egypt, underpins Mashreq’s global service delivery strategy. This role is positioned within the MGN Pakistan Central Management Office and is responsible for driving the strategic program agenda, ensuring effective governance across initiatives, and embedding cross-functional collaboration with a particular focus on program outcomes and employee engagement initiatives.
• Responsible for working with multiple stakeholders and take the projects to successful completion following appropriate project management tools & processes and communication to stakeholders.

• Provide comprehensive administrative, coordination, and operational support to senior management, ensuring efficient execution of business priorities.

  
  

Key Result Areas

• Project Management

  
  
  • Lead internal & external resources to manage the various programs, identify the goals of the project, and execute the completion of those goals.
  • Organizing projects and activities in accordance with the MBOs and Book of Work for the MGN Pakistan.
  • Responsible for the ongoing management of the projects; identifying and managing changes, tracking and monitoring internal and external projects KPIs, developing plans that drive excellence in execution, ensuring continual project success, identifying challenges and opportunities for improvement towards growth of the project.
  • Producing accurate and timely reporting of project status.

• Projects Leadership and Governance

  • Ensure alignment of key projects to MGN Pakistan strategic roadmap, reporting progress, risks, and benefits to senior leadership.
  • Support Head of MGN Pakistan in delivering on strategic outcomes by translating goals into actionable programs and outcomes.
  • Maintain central project documentation repository, periodic compliance registers, define program KPIs/SLAs, and track governance forum actions.

• Reporting and Communication

  • Create and manage dashboards, trackers, and reporting packs for project reviews and governance meetings.
  • Design high-quality presentations and visual content to support internal and external communications.
  • Evaluate and enhance tools and templates to streamline workflows and improve governance visibility.

• Operational Support

  • Provide comprehensive executive support to the Head MGN Pakistan by managing calendars, communications, travel arrangements, and day-to-day administrative priorities to ensure seamless operations.
  • Coordinate key organizational activities, including team events, stakeholder engagements

• Risk Management

  • Support mitigation of regulatory risks arising from the Mashreq Global Network delivery model by ensuring compliance with applicable Pakistan regulations and the ORM framework.
  • Prepare and review risk reports about MGN central management functions for submission to senior management and risk committees.
  • Ensure compliance with internal controls, policies, and procedures applicable to MGN central management, and support the development and documentation of related procedures.

• Governance

  • Support senior management in conducting the MGN Governance Forum, including preparing meeting materials, recording minutes, and tracking forum actions to closure.
  • Ensure the rationale, progress, controls, and decisions are clearly documented and evidenced to support review by external regulators, internal audit, and control functions.

Knowledge, Skills and Experience

• University Degree related to Business Administration, Operations, project management or similar
• 5 to 8 years’ total experience including at least 5 years in program/project management or governance roles in financial services, consulting, or regulated environments.
• Understanding of Project Management function, documentation standards, Project Lifecycle, etc. would be an advantage
• Strong knowledge of Microsoft Office suite – specifically Microsoft Excel, Word and PowerPoint
• Strong interpersonal, presentation, and analytical skills.
• Pragmatic and action oriented