Assistant Manager Billing

HRSI; Karachi Division; On-site; PKR 1,200,000 - 2,400,000; Full time

Job summary

HRSI invites an Assistant Manager Customer Care - Billing to lead and coordinate billing activities for container and multipurpose operations at East-Wharf Port, Karachi. This on-site role focuses on accurate invoicing, timely data updates, and collaboration with shifts and peer departments to maintain smooth cash flow.

The ideal candidate has a strong background in finance or accounting, with 3 years (Master's) or 5 years (Graduate) of billing experience, excellent English, and a readiness to

Qualifications

• Education: min 16 years in Finance, Accounts or Economics.
• Experience: 3 years (Master's) or 5 years (Graduate) in billing in a large organization.
• English proficiency: reading and writing.
• Willingness to work shifts, including nights, weekends, and public holidays.

Responsibilities

• Manage all billing activities for Container and Multipurpose operations to ensure accurate, timely and complete customer billing per SOP.
• Update tariff rates, exchange rates and other master data in the billing systems to safeguard billing accuracy.
• Oversee collections to ensure uninterrupted operations; monitor irregularities and deficiencies.
• Process customer waiver and refund requests per SOP.
• Prepare monthly reporting, analysis and statistics on billing and related services.

Skills

Billing processes

Customer care

Leadership

Education

16 years education in Finance/Accounts/Economics

Tools

Billing system

MS Office

Job description

COMPANY OVERVIEW:

The company is a leading multipurpose terminal operator managing port berths under a long-term concession with the Karachi Port Trust (KPT). It plays a critical role in facilitating Pakistans maritime trade by delivering efficient, reliable, and technology-driven terminal operations. With a strong focus on trade facilitation.

• Designation: Assistant Manager Customer Care - Billing
• Location: East-Wharf Port (Keamari Port), Karachi (On-Site)
• Employment Type: Permanent

JOB PURPOSE:

Manage, coordinate and monitor all Billing functions of Customer Care to ensure operational efficiency – overseeing billing activities for customers, implementing robust monitoring systems, ensuring timely system updates, and liaising with shifts and peer departments for seamless collaboration.

KEY RESPONSIBILITIES

• Manage all billing activities for Container and Multipurpose operations to ensure accurate, timely and complete customer billing per SOP – including timely issuance of pro-forma invoices and real-time recording of billing and collections.
• Ensure timely update of tariff rates, exchange rates and other master data in the billing systems to safeguard billing accuracy.
• Oversee collection functions to ensure uninterrupted operations; implement monitoring to prevent, identify and report irregularities and deficiencies.
• Ensure customer waiver and refund requests are promptly received, verified, processed and coordinated per SOP.
• Ensure timely reporting, comparative analysis and statistical data on billing and associated services on a monthly basis.
• Coordinate with the Helpdesk and peer departments; uphold professionalism, integrity and confidentiality; and maintain compliance with legal, regulatory and organisational standards.

PEOPLE MANAGEMENT & COMPLIANCE

• Lead, train and mentor staff; ensure administration, discipline and consistent performance; ensure QHSE compliance; and promote a culture of team motivation and engagement.

QUALIFICATIONS & EXPERIENCE

• Education: Min. 16 years of education, preferably in Finance, Accounts or Economics. Physical and mental fitness per QHSE standards. Available to work shifts, including nights, weekends and public holidays.
• Experience: 3 years (Master's) or 5 years (Graduate) of billing experience in a large-scale organisation.
• Language: Proficient in reading and writing English.

COMPETENCIES

• Leadership: Customer Focus Mental Agility Drive Performance Adaptability Courage Inspire.
• Technical: Proficiency in the billing process, reporting and reconciliation; good knowledge of applicable billing laws and regulations; excellent knowledge of any billing & collection system; able to operate a computer, MS Office and email.