Area Manager, Dark Stores Network Ops

Deliveryhero; Islamabad; On-site; PKR 2,000,000 - 3,500,000; Full time

Job summary

Deliveryhero seeks an Operations Manager to own end-to-end performance of a cluster of dark stores in Islamabad, driving order fulfillment speed, inventory accuracy, and customer experience. You will steward P&L, oversee daily operations across Mart and Franchise formats, and enforce SOPs to meet KPI targets.

You will lead Store Managers and staff, conduct regular performance reviews, manage scheduling, and ensure food safety and regulatory compliance across all locations.

Qualifications

• Bachelor's degree in Business Administration, Operations, Supply Chain, or a related field.
• 4-6 years of experience in operations, preferably in quick commerce, dark stores, cloud kitchens, or retail/QSR chains.
• Experience with quick commerce fulfillment metrics (OFT, nSFR, shrinkage) is a strong plus.

Responsibilities

• Own end-to-end performance of a cluster of dark stores, driving order fulfillment speed, customer experience, and inventory accuracy.
• Oversee daily operations of all dark stores in the cluster across Mart and Franchise formats.
• Own P&L for the cluster and manage store operating costs, inventory, and wastage.
• Drive Order Fulfillment Time (OFT) performance to deliver superior customer experience.
• Ensure order accuracy and completion through staff training and SOP compliance.
• Manage inventory health by enforcing FEFO/FIFO, expiry management, and damage control.
• Ensure stores meet hygiene, food safety, and SOP compliance per policy.
• Lead, train, and motivate Store Managers and floor staff to hit KPIs.
• Conduct performance reviews linked to KPI scorecards and provide data-grounded feedback.
• Manage staff scheduling, attendance, and discipline across all cluster stores.
• Ensure adherence to safety, audits, and regulatory standards; maintain records.
• Support cross-functional collaboration between store teams, commercial, and supply chain.

Skills

Leadership

Operations management

KPI analysis

Training & development

Staff scheduling

Audit & compliance

Education

Bachelor's degree in Business Admin, Operations, or Supply Chain

Job description

Deliveryhero seeks an Operations Manager to own end-to-end performance of a cluster of dark stores in Islamabad, driving order fulfillment speed, inventory accuracy, and customer experience. You will steward P&L, oversee daily operations across Mart and Franchise formats, and enforce SOPs to meet KPI targets.

You will lead Store Managers and staff, conduct regular performance reviews, manage scheduling, and ensure food safety and regulatory compliance across all locations.