Cluster Operations Lead, Dark Stores

foodpanda; Islamabad; On-site; PKR 1,800,000 - 2,400,000; Full time

Job summary

foodpanda is seeking an Operations Manager to own end-to-end performance of a cluster of dark stores, driving order fulfillment speed, customer experience, and inventory accuracy. You will act as the operational owner between store teams and commercial & supply-chain.

You will lead store managers, train staff, manage shifts, and ensure strict adherence to food safety, hygiene, and SOPs across multiple locations within the assigned cluster.

Qualifications

• Bachelor's degree in Business Administration, Operations, Supply Chain, or a related field.
• 4-6 years of experience in operations, preferably in quick commerce, dark stores, cloud kitchens, or retail/QSR chains.
• Working knowledge of quick commerce fulfillment metrics (OFT, nSFR, shrinkage) is a strong plus.
• Experience managing multiple locations, cross-functional teams, and Direct/Franchise stores or mixed-format networks.

Responsibilities

• Oversee daily operations of all dark stores in the assigned cluster, across Mart and Franchise formats, ensuring performance is tracked against KPIs.
• Own P&L for the cluster: control store operating costs, reduce inventory holding and wastage.
• Drive Order Fulfillment Time (OFT) performance for the cluster, to deliver superior customer experience.
• Ensure order accuracy and completion through staff training, and picking/packing SOP compliance.
• Manage inventory health by ensuring store managers follow inventory principles strictly (FEFO/FIFO, Expiry Management, Damage control).
• Ensure all stores meet hygiene, food safety, and operational SOP compliance as per company policy.
• Lead, train, and motivate Store Managers and floor staff across the cluster to hit performance standards.
• Conduct regular performance reviews tied to store-level KPI scorecards, with specific, data-grounded feedback.
• Manage staff scheduling, attendance, and discipline across all stores in the cluster.
• Ensure adherence to food safety, hygiene, and local regulatory standards across all stores.
• Conduct regular store audits covering safety, cleanliness, and equipment maintenance; maintain audit and compliance records.
• Ensure fire safety and emergency procedures are documented and staff are trained.

Education

Bachelor's degree in Business Administration, Operations, Supply Chain, or a related field

Job description

foodpanda is seeking an Operations Manager to own end-to-end performance of a cluster of dark stores, driving order fulfillment speed, customer experience, and inventory accuracy. You will act as the operational owner between store teams and commercial & supply-chain.

You will lead store managers, train staff, manage shifts, and ensure strict adherence to food safety, hygiene, and SOPs across multiple locations within the assigned cluster.