Account Manager

Energy Alternatives; Punjab; On-site; PKR 600,000 - 1,200,000; Full time

Job summary

Energy Alternatives seeks an Account Manager to oversee relationships with residential and commercial customers in the Lahore District. You will be the primary contact throughout the sales and post-installation lifecycle, identify customer needs, and coordinate with technical and installation teams to ensure timely project delivery.

You will also monitor account performance, handle inquiries, resolve issues, and support contract renewals and upsell opportunities while maintaining accurate CRM

Qualifications

• CRM-based account management experience preferred.
• Strong sales, negotiation and closing skills in B2B/B2C contexts.
• Technical understanding of solar energy or willingness to learn and explain costs clearly.

Responsibilities

• Manage relationships with residential and commercial customers.
• Prepare proposals and coordinate with technical and installation teams.
• Ensure timely project delivery and monitor account performance.
• Support contract renewals and upsell opportunities.

Skills

Account management

Sales

Negotiation

Presentation

CRM

English communication

Time management

Cross-functional coordination

Customer service

Education

Bachelor's degree in Business/Marketing/Engineering

Tools

CRM tools

MS Office

Job description

Company Description

Energy Alternatives is a renewable energy firm that helps residential and commercial customers reduce their energy consumption and environmental impact through advanced, turnkey solar energy systems. The company focuses on delivering solid financial returns and meaningful environmental benefits by making renewable energy accessible and practical. Its “Commitment to Solar, Commitment to You” approach ensures that customers receive end-to-end support throughout the solar adoption process. In-house installation and customer support teams manage projects from start to finish, making the transition to solar easy and convenient. Energy Alternatives also offers solutions that often require little or no upfront investment, helping more customers benefit from clean energy.

Role Description

The Account Manager is a full-time, on-site role based in the Lahore District. This position is responsible for managing relationships with residential and commercial customers, serving as the primary point of contact throughout the sales and post-installation lifecycle. Day-to-day tasks include identifying customer needs, preparing proposals, coordinating with technical and installation teams, and ensuring timely project delivery. The Account Manager will monitor account performance, handle customer inquiries, resolve issues, and support contract renewals and upsell opportunities. The role also involves maintaining accurate records in CRM systems, providing regular status updates, and collaborating with internal teams to improve customer experience and operational efficiency.

Qualifications

• Customer relationship management and account management skills, including the ability to build trust, maintain long-term partnerships, and handle escalations professionally.
• Sales, negotiation, and presentation skills to identify opportunities, communicate value propositions, and close deals in residential and commercial markets.
• Basic technical understanding of solar energy systems or willingness to learn, with the ability to explain system benefits, processes, and costs clearly to customers.
• Strong organizational and time-management skills, with experience managing multiple accounts, coordinating with cross-functional teams, and meeting deadlines.
• Excellent written and verbal communication skills in English; proficiency in local languages is an advantage.
• Comfort with CRM tools and standard office software for tracking leads, managing pipelines, and documenting customer interactions.
• Bachelor’s degree in Business, Marketing, Engineering, or a related field, or equivalent relevant experience.
• Prior experience in energy, utilities, or a related industry is preferred; experience in renewable energy or solar solutions is a plus.
• Ability to work on-site in Lahore District and conduct customer visits as needed.