Account Manager

H2O Labs; Lahore; On-site; PKR 180,000 - 300,000; Full time

Job summary

H2O Labs is seeking an Account Manager to oversee a portfolio of strategic clients and act as the primary liaison to partners, including AWS. You will nurture relationships, identify expansion opportunities, and ensure high client satisfaction.

The role sits at the intersection of relationship management and business development, requiring travel for on-site client and partner meetings and the ability to drive long-term value with key stakeholders.

Qualifications

• Experience: 2-3 years in a client-facing role, preferably in tech consulting, digital agency, or fast-paced tech environment.
• Business acumen: Understanding of how technology services are scoped, sold, and delivered.
• Relationship builder: Ability to connect with senior-level stakeholders and build trust quickly.
• Strategic thinker: See long-term potential of client or partner relationships beyond a single transaction.
• Communication: Excellent written and verbal communication; can lead meetings and craft polished presentations.

Responsibilities

• Serve as day-to-day contact for a portfolio of strategic clients, ensuring satisfaction and engagement.
• Understand clients' business to identify opportunities where H2O Labs can deliver value.
• Proactively manage account health, track engagement metrics, and mitigate risks.
• Cultivate relationships with key stakeholders to expand footprint within existing accounts.

Skills

Relationship building

Strategic thinking

Communication

Education

Bachelor’s degree in Business/Marketing/CS or related

Job description

We are seeking a highly motivated and business-savvy Account Manager to join our growth team. In this role, you will sit at the intersection of client relationships and ecosystem partnerships. You will be responsible for nurturing key client accounts, identifying expansion opportunities, and deepening our strategic alliances with top-tier partners like AWS.

This is a front-line business development and relationship management position. You will act as a trusted advisor to our clients and a primary liaison to our partners, ensuring that H2O Labs is the first call they make when new opportunities arise.

Key Responsibilities

• Serve as a day-to-day point of contact for a portfolio of strategic clients, ensuring high levels of satisfaction and engagement.
• Develop a deep understanding of clients' business to identify opportunities where H2O Labs can deliver value.
• Proactively manage account health, track engagement metrics, and mitigate risks before they become issues.
• Identify and cultivate relationships with key stakeholders to expand our footprint within existing accounts.

Qualifications

• Experience: 2-3 years of professional experience in a client-facing role, preferably within a technology consulting firm, a digital agency, or a fast-paced tech environment.
• Business Acumen: Strong understanding of how technology services are scoped, sold, and delivered.
• Relationship Builder: Proven ability to connect with senior-level stakeholders and build trust quickly.
• Strategic Thinker: You can look beyond a single transaction to see the long-term potential of a client or partner relationship.
• Communication: Excellent written and verbal communication skills, with the ability to create polished presentations and lead engaging meetings.
• Travel: Willingness and ability to travel locally and nationally for on-site client and partner meetings as needed.
• Education: Bachelor’s degree in Business, Marketing, Computer Science, or a related field.