Account Executive (AE)

Forward Logistics; Karachi Division; On-site; PKR 16,607,000 - 24,910,000; Full time

Job summary

Forward Logistics USA LLC is seeking an Account Executive to manage and grow a portfolio of customers by identifying logistics needs, proposing solutions, and maintaining strong, long-term client relationships. The role involves prospecting, qualifying opportunities, presenting rate quotes, and coordinating with operations for accurate bookings and timely shipments.

The AE will monitor shipments, address service issues, and keep clients updated on schedules, exceptions, and performance.

Qualifications

• Experience in sales, logistics, or transportation services, with a solid understanding of ocean, air, and ground shipment processes.
• Strong customer relationship management skills, including prospecting, account management, negotiation, and consultative selling.
• Excellent communication and interpersonal skills, with the ability to present solutions clearly, handle objections, and provide responsive client support.

Responsibilities

• Prospect and qualify new business opportunities.
• Prepare and present rate quotes and proposals.
• Coordinate with operations to ensure accurate bookings and on-time shipments.
• Monitor shipment status and resolve service issues.
• Communicate proactively with clients regarding schedules, exceptions, and performance.
• Maintain CRM records and track sales metrics.
• Collaborate with internal teams to improve service offerings and customer satisfaction.

Skills

Sales

Logistics knowledge

Customer relationship management

Communication skills

Time management

Tools

CRM systems

MS Office

Shipment tracking platforms

Job description

Company Description

Forward Logistics USA LLC provides end-to-end freight forwarding and freight brokerage providing logistics solutions for businesses moving cargo across domestic and international markets. Leveraging a network of FMC-licensed ocean transportation providers, IATA-approved air freight partners, trucking carriers, drayage operators, customs brokers, and warehousing facilities, the company coordinates transportation by ocean, air, and ground. Services span ocean freight, air freight, drayage, transloading, warehousing, intermodal transportation, and time-sensitive shipments. From origin planning through shipment visibility to final delivery, Forward Logistics focuses on safe, efficient, and on-schedule cargo movement. With an emphasis on reliability, clear communication, and tailored solutions, the company helps importers, exporters, manufacturers, and distributors optimize their supply chains while controlling costs.

Role Description

The Account Executive (AE) is a full-time, on-site role. The AE will manage and grow a portfolio of customers by identifying logistics needs, proposing solutions, and maintaining strong, long-term client relationships. Day-to-day responsibilities include prospecting and qualifying new business opportunities, preparing and presenting rate quotes and proposals, and coordinating closely with operations to ensure accurate bookings and on-time shipments. The AE will monitor shipment status, resolve service issues, and communicate proactively with clients regarding schedules, exceptions, and performance. This role also includes maintaining CRM records, tracking sales metrics, and collaborating with internal teams to improve service offerings and customer satisfaction.

Qualifications

• Experience in sales, logistics, or transportation services, with a solid understanding of ocean, air, and ground shipment processes.
• Strong customer relationship management skills, including prospecting, account management, negotiation, and consultative selling.
• Excellent communication and interpersonal skills, with the ability to present solutions clearly, handle objections, and provide responsive client support.
• Good organizational and time management skills, with the ability to prioritize multiple accounts, deadlines, and shipment details accurately.
• Comfort with using CRM systems, MS Office tools, and shipment tracking platforms; ability to interpret quotes, tariffs, and basic cost analyses.
• Proactive problem-solving mindset and attention to detail, especially when coordinating time-sensitive or complex multimodal shipments.
• Ability to work on-site in the Greater Seattle Area and collaborate effectively with cross-functional operations and customer service teams.