24/7 On-Call IT Systems & Service Delivery Specialist

The Aga Khan University Hospital (Pakistan); Karachi Division; On-site; PKR 2,500,000 - 4,500,000; Full time

Job summary

The Aga Khan University Hospital in Karachi is seeking a Specialist (Systems), Service Delivery to design and implement IT solutions in Windows, VMware, and Linux environments. You will ensure 24/7 operational readiness, lead security deployments, and mentor engineering staff across regions.

You will work under the Senior Manager, Service Delivery, supporting enterprise IT services including Azure, AD, and server infrastructure, with a focus on reliability and system optimization.

Qualifications

• Bachelor's degree in Computer Science or Engineering.
• At least 5 years of IT infrastructure experience.
• Strong hands-on experience with Windows, Linux, AD, Failover Clusters, SCCM, SCOM, SCVMM and VMware.
• Rich experience with Microsoft Azure.

Responsibilities

• Manage performance and troubleshoot issues in IT systems operation.
• Ensure 24/7 availability and provide expert level support for Windows Servers, AD, Azure, and related services.
• Lead security deployments to protect servers from malware and threats.
• Maintain AD Roles, Groups, DNS, DHCP, and RDS configurations.
• Regularly deploy patches and monitor antivirus across servers and PCs.
• Identify gaps in IT operations and develop innovative solutions to improve efficiency.
• Propose new ideas to standardize IT services across the hospital and users.
• Administer cloud environments hosted on MS Azure.
• Utilize PowerShell and scripting languages for automation.
• Deploy software updates through SCCM and monitor deployments.
• Review colleagues' work plans and mentor teams for quality and timeliness.
• Monitor server health using tools like SCOM and IP monitor.
• Provide on-call support across regions (East Africa, London, Afghanistan).
• Maintain Windows servers and Azure administration; troubleshoot OS issues and maximize uptime.

Skills

Troubleshooting

On-call support

Mentoring

Multi-tasking

Education

Bachelor's degree in CS/Engineering

Microsoft and VMware certifications preferred

Tools

Windows Server

Active Directory

DNS

DHCP

RDS

Azure

PowerShell

SCCM

SCOM

SCVMM

VMware

Linux

Job description

The Aga Khan University Hospital in Karachi is seeking a Specialist (Systems), Service Delivery to design and implement IT solutions in Windows, VMware, and Linux environments. You will ensure 24/7 operational readiness, lead security deployments, and mentor engineering staff across regions.

You will work under the Senior Manager, Service Delivery, supporting enterprise IT services including Azure, AD, and server infrastructure, with a focus on reliability and system optimization.