Receptionist - Inpatient Services

aku; Pakistan; On-site; PKR 350,000 - 520,000; Full time

Job summary

Aga Khan University Hospital in Karachi seeks a Receptionist for Inpatient Services to manage front desk tasks, handle calls, schedule appointments, and assist patients and visitors with courtesy and clarity.

The ideal candidate holds a Bachelor's degree, has at least one year of front-office experience, and is fluent in English and Urdu. Proficiency in basic computer skills and the ability to work shifts are required.

Qualifications

• Bachelor's degree required.
• Minimum 1 year of front office experience.
• Good written and verbal communication in English and Urdu.
• Ability to prioritize and coordinate multiple tasks.
• Basic computer knowledge and its applications.

Responsibilities

• Provide administrative services including handling phone calls and scheduling appointments.
• Charge services to patient bill.
• Facilitate patients/relatives/visitors as required.
• Convey patient-related problems to supervisor.
• Participate in departmental quality initiatives and projects.

Skills

Front desk experience

English language

Urdu language

Multitasking

Computer basics

Education

Bachelor's degree

Tools

MS Office

Job description

Receptionist - Inpatient Services

Entity: Aga Khan University Hospital

Location: Karachi, Pakistan

Introduction

The Aga Khan University Hospital in addition to its five Hospitals creates access through its Outreach Services which include Clinical Laboratories, Outpatient Medical Centres, Pharmacy services, Home Health and other services. Outreach Services are designed to provide primary to secondary healthcare services to patients near their homes and are present in several cities across Pakistan. Outpatient Medical Centres offer a range of specialty clinics including Family Medicine, Internal Medicine, Endocrinology, Dermatology, Gastroenterology, Cardiopulmonary, Orthopedics, Obstetrics and Gynecology, Pediatrics and Physiotherapy, and cater to children, adults, and elderly patients for general health checks or specific disease consultations.

As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

Responsibilities

• provide administrative services that includes handling phone calls & scheduling appointments
• charge services to patient bill
• facilitate patients/relatives/visitors as required
• convey patient related problems to supervisor
• participate in departmental quality initiatives and projects.

Requirements

• a Bachelor's degree
• at least one year of experience mainly working at front office is preferred
• good written and verbal communication skills in English and Urdu
• ability to prioritize and coordinate multiple tasks
• basic computer knowledge and its application
• willingness to work in shift duties.

Comprehensive employment reference checks will be conducted.