Senior Service Management Lead - 24/7 Tech Reliability
Mashreq
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Job summary
Mashreq in Karachi seeks an Incident Manager within our 24x7 Service Management unit. You will manage incidents per ITIL, classify severity, communicate with stakeholders, and drive faster resolution while ensuring data quality of events.
Join a multi-geo environment supporting cloud and on‑prem, with diverse tech stacks and agile practices. You will identify opportunities to simplify processes and improve controls across staff and customer services.
Job description
Mashreq in Karachi seeks an Incident Manager within our 24x7 Service Management unit. You will manage incidents per ITIL, classify severity, communicate with stakeholders, and drive faster resolution while ensuring data quality of events.
Join a multi-geo environment supporting cloud and on‑prem, with diverse tech stacks and agile practices. You will identify opportunities to simplify processes and improve controls across staff and customer services.
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