Specialist Service Delivery Systems

The Aga Khan University Hospital (Pakistan); Karachi Division; On-site; PKR 2,500,000 - 4,500,000; Full time

Job summary

The Aga Khan University Hospital in Karachi is seeking a Specialist (Systems), Service Delivery to design and implement IT solutions in Windows, VMware, and Linux environments. You will ensure 24/7 operational readiness, lead security deployments, and mentor engineering staff across regions.

You will work under the Senior Manager, Service Delivery, supporting enterprise IT services including Azure, AD, and server infrastructure, with a focus on reliability and system optimization.

Qualifications

• Bachelor's degree in Computer Science or Engineering.
• At least 5 years of IT infrastructure experience.
• Strong hands-on experience with Windows, Linux, AD, Failover Clusters, SCCM, SCOM, SCVMM and VMware.
• Rich experience with Microsoft Azure.

Responsibilities

• Manage performance and troubleshoot issues in IT systems operation.
• Ensure 24/7 availability and provide expert level support for Windows Servers, AD, Azure, and related services.
• Lead security deployments to protect servers from malware and threats.
• Maintain AD Roles, Groups, DNS, DHCP, and RDS configurations.
• Regularly deploy patches and monitor antivirus across servers and PCs.
• Identify gaps in IT operations and develop innovative solutions to improve efficiency.
• Propose new ideas to standardize IT services across the hospital and users.
• Administer cloud environments hosted on MS Azure.
• Utilize PowerShell and scripting languages for automation.
• Deploy software updates through SCCM and monitor deployments.
• Review colleagues' work plans and mentor teams for quality and timeliness.
• Monitor server health using tools like SCOM and IP monitor.
• Provide on-call support across regions (East Africa, London, Afghanistan).
• Maintain Windows servers and Azure administration; troubleshoot OS issues and maximize uptime.

Skills

Troubleshooting

On-call support

Mentoring

Multi-tasking

Education

Bachelor's degree in CS/Engineering

Microsoft and VMware certifications preferred

Tools

Windows Server

Active Directory

DNS

DHCP

RDS

Azure

PowerShell

SCCM

SCOM

SCVMM

VMware

Linux

Job description

Job Description:

Specialist (Systems), Service Delivery

Entity: Aga Khan University

Location: Karachi

Introduction to the Aga Khan University:

The Aga Khan University is a private, international university committed to international standards of excellence in teaching, research, and service. Its teaching hospital, the Aga Khan University Hospital has been accredited by the prestigious Joint Commission International for achieving the highest international healthcare standards.

Job Role / Responsibilities:

Reporting to the Senior Manager, Service Delivery you would be responsible for supporting, designing, and implementing solutions in a Microsoft Windows, VMware, and Linux environment. Specifically, you will be responsible for;

• effectively managing the performance and troubleshooting any issue that may arise in the existing IT systems operation
• ensuring 24/7 availability to provide expert level support to any issue that may arise in System, which includes Windows Servers, Active Directory, Microsoft Azure, Patient Care, PeopleSoft and Web Servers
• taking lead in deploying and increased security for servers from any malicious software and activities
• Strong knowledge of Active Directory Roles and Group Policies. Understanding of DNS, DHCP and RDS Servers.
• identifying and eliminating of security risks to system by regularly deploying patches to the servers and preventing the environment from being affected by malicious software through monitoring and maintenance of antivirus for all servers and user PCs.
• finding gaps in the existing IT operations environment and developing innovative solutions to enhance the system and improving efficiency
• presenting new ideas and solution to management to ensure standardization of IT services to the hospital and its user
• Administration of cloud environments hosted on MS Azure.
• Good Understanding of PowerShell and Scripting Languages.
• Deployment of software updates through SCCM.
• reviewing fellow engineer’s work plans and deliverables, to ensure quality, consistency, and timeliness. Mentoring systems engineer within and across teams in facilitation and customer interaction.
• proactively monitoring servers’ health by utilizing and configuring various system management tools such as SCOM and IP monitor.
• always being available on call to support technical staff in different regions which include East Africa, London, and Afghanistan, with expert technical guidance and consultancy
• monitoring and maintaining of windows servers and administration of Microsoft Azure.
• troubleshooting and resolving all windows OS related issues and maintaining maximum up time of all business services.

Eligibility Criteria/Requirements:

You should have/be:

• a bachelor’s degree in Computer Science/Engineering (Microsoft and VMware certification will be preferred)
• at least 5 years relevant experience in the field of IT infrastructure and Systems
• strong hands-on experience on Microsoft windows, Linux, Active directory, Failover Clusters, SCCM, SCOM, SCVMM and VMware
• rich experience on Microsoft Azure.
• strong organizational skills and ability to multi-task in a business environment
• a clear understanding of DNS, DHCP, RDS Servers, PowerShell and scripting languages
• technical, managerial, analytical, interpersonal and organization skills
• experience of network equipment including Routers, Switches, IP Phones, Modems and Cables
• excellent working knowledge of up-to-date desktop applications