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Credit and Collections Specialist
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Credit and Collections Specialist
Job summary
A leading BPO company in Davao City is seeking a Credit and Collections Specialist to manage overdue accounts and negotiate payments. The ideal candidate will have a Bachelor's degree and at least 3 years of relevant experience. This role offers competitive compensation and a supportive work environment focused on growth.
Benefits
Qualifications
- Minimum of three (3) years of experience in Accounts Receivable, Collections, or Credit Control.
- Stable employment history is required.
Responsibilities
- Manage the collections process for assigned accounts and ensure timely follow-up on overdue receivables.
- Negotiate payment arrangements with delinquent accounts.
- Collaborate with internal teams to resolve billing discrepancies.
Skills
Education
We\'re Hiring! Discover why our work environment was awarded as a Great Place to Work. Join our team, Apply TODAY!
We are hiring for Credit and Collections Specialist
- Competitive Compensation
- Monthly Allowance & Perfect Attendance Bonus
- Mid-Year Bonus
- HMO Coverage & Life insurance
- Mandated Government Benefits
- 25% Night Differential
- Company provided equipment
- Great Company Culture
Onsite - Bajada, Davao City
9:00PM - 6:00AM (Philippine Time)
The Credit and Collections Specialist is responsible for managing overdue accounts, negotiating payment arrangements, and ensuring accurate resolution of receivables. This role involves contacting customers, maintaining collection records, and collaborating with internal teams to resolve billing discrepancies while driving timely collections with professionalism and supporting process improvements in AR operations.
- Manage the collections process for assigned accounts, ensuring timely follow-up on overdue receivables.
- Proactively contact customers via phone, email, and other channels to secure payments and resolve disputes.
- Negotiate and implement payment arrangements with delinquent accounts when necessary.
- Maintain accurate records of collection activities, payment commitments, and customer interactions.
- Collaborate with internal teams (Finance, Sales, Customer Success) to address billing discrepancies and ensure smooth resolution of issues.
- Monitor accounts receivable aging reports and escalate high-risk accounts as appropriate.
- Provide regular updates and reporting to management on collection status, risks, and recovery performance.
- Contribute to process improvements to strengthen AR collections efficiency and effectiveness.
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
- Minimum of three (3) years of experience in Accounts Receivable, Collections, or Credit Control.
- Must have stable employment history.
Great Company Culture, Great Place to work Certified, Great Benefits, and lots of room for growth
CONNEXT is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance industries
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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