Zonal Manager

Pagasa Philippines Finance Corporation; Western Visayas; Presencial; PHP 1.500.000 - 2.500.000; Jornada completa

Descripción de la vacante

Pagasa Philippines Finance Corporation seeks a Zonal Manager to oversee branch operations across the Visayas zone and drive excellence. You will lead with a focus on performance, compliance, and scalable processes while guiding digital transformation in loan disbursement and collections.

Requirements include a Bachelor’s degree and 10+ years in microfinance or related services, with 8+ years managing 10+ branches. Strong leadership, analytics, and regulatory knowledge are essential for success.

Formación

• Bachelor's degree in Business Administration, Finance, Economics, or related field.
• 10+ years of managerial experience in microfinance or related financial services.
• 8+ years of multi-branch management overseeing 10+ branches.
• Experience with ASA Microfinance Methodology is an advantage.
• Proven track record in large-scale branch operations and customer service.
• Strong understanding of digital solutions for microfinance operations.

Responsabilidades

• Oversee branch operations across the assigned zone to meet business goals.
• Develop scalable operational systems, procedures, and performance standards.
• Lead digital transformation for loan disbursement, collections, and fintech integrations.
• Ensure compliance with policies, controls, and regulatory requirements.
• Identify risks and recommend mitigation strategies to management.
• Conduct regular performance reviews focusing on portfolio quality and efficiency.
• Collaborate on developing and enhancing operational policies and procedures.
• Foster a high-performance culture through coaching and continuous improvement.
• Mentor branch leaders and staff to maximize performance and growth.
• Analyze KPIs and provide data-driven improvement recommendations.
• Work with cross-functional teams to ensure efficient operational support.

Conocimientos

Leadership

Strategic planning

Analytical thinking

Regulatory compliance

Operational risk management

Communication

Problem solving

Educación

Bachelor's degree in Business Administration, Finance, Economics, or related field

Descripción del empleo

Position: Zonal Manager

Reports To: Head of Operations

Job Summary

The Zonal Manager is responsible for overseeing and driving operational excellence across branches within the assigned zone. This role ensures the achievement of business objectives through effective leadership, performance management, process improvement, digital transformation initiatives, and compliance with company policies and regulatory requirements.

Key Responsibilities

• Oversee branch operations within the assigned zone and ensure alignment with organizational goals and objectives.
• Develop and implement scalable operational systems, procedures, and performance standards.
• Lead digital transformation initiatives to improve loan disbursement and collection processes, including mobile platforms, automation, and fintech integrations.
• Ensure compliance with company policies, internal controls, and regulatory requirements.
• Identify operational risks and recommend mitigation strategies to management.
• Conduct regular performance reviews of branches, focusing on portfolio quality, productivity, profitability, and operational efficiency.
• Collaborate with management in developing and enhancing operational policies and procedures.
• Foster a high-performance culture through employee engagement, coaching, leadership, and continuous improvement initiatives.
• Supervise, mentor, and develop branch leaders and staff to maximize performance and career growth.
• Analyze operational KPIs and provide data-driven recommendations for improvement.
• Work closely with cross-functional teams to ensure efficient and consistent operational support.

Qualifications

• Bachelor's degree in Business Administration, Finance, Economics, or a related field.
• At least 10 years of managerial experience in microfinance or related financial services industries.
• Minimum 8 years of multi-branch management experience overseeing 10 or more branches simultaneously.
• Experience in ASA Microfinance Methodology is an advantage.
• Proven track record in managing large-scale branch operations with a strong focus on operational efficiency and customer service.
• Strong understanding of digital solutions for microfinance operations, particularly in loan disbursement and collection systems.
• Experience leading digital transformation initiatives within a microfinance or financial services environment.
• Excellent leadership, communication, analytical, and problem-solving skills.
• Strong knowledge of regulatory compliance, governance, and operational risk management.

Work Location

Candidates must be willing to be assigned and relocated anywhere within the Visayas Area, as business needs require.