Zonal Ops Leader - Microfinance & Digital Transformation

Pagasa Philippines Finance Corporation; Bago Grande; On-site; PHP 2,000,000 - 3,000,000; Full time

Job summary

Pagasa Philippines Finance Corporation seeks a Zonal Manager to oversee branch operations across the Visayas zone, driving excellence and sustainable growth. You will lead multi-branch teams, optimize processes, and ensure compliance with internal controls and regulatory requirements.

Responsibilities include implementing scalable systems, steering digital transformation for loan disbursement and collections, and delivering data-driven performance insights.

Qualifications

• Bachelor's degree in Business Administration, Finance, Economics, or related field.
• At least 10 years of managerial experience in microfinance or related financial services.
• Minimum 8 years of multi-branch management experience overseeing 10+ branches.
• Experience with digital solutions for microfinance operations.
• Proven leadership and strong communication, analytical and problem-solving skills.
• Knowledge of regulatory compliance and risk management.

Responsibilities

• Oversee branch operations within the assigned zone and alignment with organizational goals.
• Develop and implement scalable operational systems, procedures, and performance standards.
• Lead digital transformation initiatives to improve loan disbursement and collection processes, including mobile platforms, automation, and fintech integrations.
• Ensure compliance with company policies, internal controls, and regulatory requirements.
• Identify operational risks and recommend mitigation strategies to management.
• Conduct regular performance reviews of branches, focusing on portfolio quality, productivity, profitability, and operational efficiency.
• Collaborate with management in developing and enhancing operational policies and procedures.
• Foster a high-performance culture through employee engagement, coaching, leadership, and continuous improvement initiatives.
• Supervise, mentor, and develop branch leaders and staff to maximize performance and career growth.
• Analyze operational KPIs and provide data-driven recommendations for improvement.
• Work closely with cross-functional teams to ensure efficient and consistent operational support.

Skills

Leadership

Strategic thinking

Analytical skills

Problem-solving

Communication

Team management

Regulatory compliance knowledge

Digital transformation

Education

Bachelor's degree in Business Administration/Finance/Economics

Tools

ASA Microfinance Methodology

Job description

Pagasa Philippines Finance Corporation seeks a Zonal Manager to oversee branch operations across the Visayas zone, driving excellence and sustainable growth. You will lead multi-branch teams, optimize processes, and ensure compliance with internal controls and regulatory requirements.

Responsibilities include implementing scalable systems, steering digital transformation for loan disbursement and collections, and delivering data-driven performance insights.