Zonal Manager

Pagasa Philippines Finance Corporation; San Fernando; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Pagasa Philippines Finance Corporation seeks a Zonal Manager to oversee branch operations across the Luzon zone, driving operational excellence through strong leadership and performance management. The role focuses on scalable processes, digital transformation for loan disbursement and collections, and strict regulatory compliance.

You will lead multi-branch teams, mentor branch leaders, analyze KPIs, and collaborate with cross-functional teams to ensure efficient support and growth across the

Qualifications

• Bachelor's degree required or equivalent in business/finance or related field.
• At least 10 years of managerial experience in microfinance or related financial services.
• Minimum 8 years of multi-branch management experience overseeing 10+ branches.
• Experience with ASA Microfinance Methodology is an advantage.
• Proven track record in managing large-scale branch operations focusing on efficiency and customer service.
• Strong understanding of digital solutions for microfinance operations, particularly loan disbursement and collection systems.
• Experience leading digital transformation initiatives within microfinance/financial services.
• Excellent leadership, communication, analytical, and problem-solving skills.
• Strong knowledge of regulatory compliance, governance, and operational risk management.

Responsibilities

• Oversee branch operations within the assigned zone and ensure alignment with organizational goals.
• Develop and implement scalable operational systems, procedures, and performance standards.
• Lead digital transformation initiatives to improve loan disbursement and collection processes.
• Ensure compliance with company policies, internal controls, and regulatory requirements.
• Identify operational risks and recommend mitigation strategies to management.
• Conduct regular performance reviews of branches, focusing on portfolio quality, productivity, profitability, and operational efficiency.
• Collaborate with management to develop and enhance operational policies and procedures.
• Foster a high-performance culture through coaching and continuous improvement.
• Supervise, mentor, and develop branch leaders and staff to maximize performance.
• Analyze operational KPIs and provide data-driven recommendations.
• Work with cross-functional teams to ensure efficient operational support.

Skills

Leadership

Strategic thinking

Analytical skills

Problem solving

Communication

Performance management

Regulatory compliance knowledge

Cross-functional collaboration

Education

Bachelor's degree in Business Administration, Finance, Economics, or related field

Job description

Job Summary

The Zonal Manager is responsible for overseeing and driving operational excellence across branches within the assigned zone. This role ensures the achievement of business objectives through effective leadership, performance management, process improvement, digital transformation initiatives, and compliance with company policies and regulatory requirements.

Position

Zonal Manager

Reports To

Head of Operations

Job Summary

The Zonal Manager is responsible for overseeing and driving operational excellence across branches within the assigned zone. This role ensures the achievement of business objectives through effective leadership, performance management, process improvement, digital transformation initiatives, and compliance with company policies and regulatory requirements.

Key Responsibilities

• Oversee branch operations within the assigned zone and ensure alignment with organizational goals and objectives.
• Develop and implement scalable operational systems, procedures, and performance standards.
• Lead digital transformation initiatives to improve loan disbursement and collection processes, including mobile platforms, automation, and fintech integrations.
• Ensure compliance with company policies, internal controls, and regulatory requirements.
• Identify operational risks and recommend mitigation strategies to management.
• Conduct regular performance reviews of branches, focusing on portfolio quality, productivity, profitability, and operational efficiency.
• Collaborate with management in developing and enhancing operational policies and procedures.
• Foster a high-performance culture through employee engagement, coaching, leadership, and continuous improvement initiatives.
• Supervise, mentor, and develop branch leaders and staff to maximize performance and career growth.
• Analyze operational KPIs and provide data-driven recommendations for improvement.
• Work closely with cross-functional teams to ensure efficient and consistent operational support.

Qualifications

• Bachelor's degree in Business Administration, Finance, Economics, or a related field.
• At least 10 years of managerial experience in microfinance or related financial services industries.
• Minimum 8 years of multi-branch management experience overseeing 10 or more branches simultaneously.
• Experience in ASA Microfinance Methodology is an advantage.
• Proven track record in managing large-scale branch operations with a strong focus on operational efficiency and customer service.
• Strong understanding of digital solutions for microfinance operations, particularly in loan disbursement and collection systems.
• Experience leading digital transformation initiatives within a microfinance or financial services environment.
• Excellent leadership, communication, analytical, and problem-solving skills.
• Strong knowledge of regulatory compliance, governance, and operational risk management.

Work Location

Candidates must be willing to be assigned and relocated anywhere within the Luzon Area, as business needs require.