Zoho CRM Analyst

PayJoy; Philippines; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Private health insurance for employee+

20 days vacation

Phone, home office equipment perks

Co-working travel perk (USD 2000)

Professional development perk (USD 200

Catered lunch

Job summary

PayJoy is seeking a Zoho CRM Analyst to administer, optimize, and continually improve the CRM ecosystem so Sales, Marketing, and Customer Success teams rely on clean data, efficient workflows, and actionable insights.

You will configure modules, automations, dashboards, and reports, safeguard data quality, and partner with business stakeholders to translate needs into scalable CRM solutions that drive productivity and revenue growth.

Qualifications

• Analytical, problem-solving mindset with strong attention to detail.
• Clear communication to translate between business and technical language.
• Ability to train and support users and prioritize multiple requests.

Responsibilities

• Administer and maintain the Zoho CRM platform: users, roles, profiles, layouts, modules, fields, permissions.
• Design and maintain automations and integrations across Zoho suite to reduce manual work.
• Safeguard data quality and governance: data standards, deduplication, validation routines.
• Build and maintain dashboards and reports in Zoho CRM/Analytics for pipeline health and KPIs.
• Partner with stakeholders to gather requirements and train end users on new features.
• Support integrations and data flows between Zoho CRM and other tools, coordinating with IT.

Skills

Analytical

Problem-solving

Clear communication

Training & support

Self-management

Tools

Zoho CRM

Zoho One suite

Excel / Google Sheets

APIs & integrations

Job description

About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

The Zoho CRM Analyst is responsible for administering, optimizing, and continuously improving the company's Zoho CRM ecosystem so that Sales, Marketing, and Customer Success teams can rely on clean data, efficient workflows, and actionable insights. Acting as the bridge between business needs and the platform, this role configures modules, automations, dashboards, and reports, safeguards data quality, and enables the team to make faster, better-informed decisions. Ultimately, the analyst turns the CRM into a driver of productivity and revenue growth rather than just a system of record.

Responsibilities

• Administer and maintain the Zoho CRM platform — users, roles, profiles, layouts, modules, fields, and permissions — keeping the system aligned with evolving business processes.


• Design and maintain automations (workflows, blueprints, assignment and scoring rules) and integrations across the Zoho suite (Campaigns, Desk, Analytics, Flow, Creator) to reduce manual work and enforce process consistency.


• Safeguard data quality and governance: define data standards, run deduplication and validation routines, and monitor the completeness and accuracy of records across the pipeline.


• Build and maintain dashboards and reports in Zoho CRM/Analytics that give Sales, Marketing, and leadership clear visibility into pipeline health, conversion, and performance KPIs.


• Partner with business stakeholders to gather requirements, translate them into CRM solutions, document processes, and train end users on new features and best practices.


• Support integrations and data flows between Zoho CRM and other tools (marketing, telephony, finance/ERP), troubleshooting issues and coordinating with vendors or IT as needed.

Requirements

• Software / tools: Hands-on experience administering and configuring Zoho CRM. Familiarity with the broader Zoho One suite (Analytics, Campaigns, Desk, Flow, Creator) is highly valued, along with solid spreadsheet skills (Excel / Google Sheets) and a basic understanding of APIs and integrations.


• Specific knowledge: Understanding of end-to-end sales and marketing processes (lead-to-cash), CRM data models, pipeline management, and reporting; experience supporting B2B / commercial teams. Deluge scripting and Zoho Flow / webhooks are a plus.


• Expected results: A reliable, well-governed CRM with high data quality, automated workflows that reduce manual effort, and timely, accurate dashboards that support decision-making and pipeline growth.


• Skills: Analytical, problem-solving mindset with strong attention to detail; clear communication to translate between business and technical language; ability to train and support users; and self-management to prioritize multiple requests.


• Desirable (not essential): Zoho certifications; experience with SQL or BI tools; intermediate/advanced English (Portuguese a plus); and prior experience in a similar CRM Analyst or Sales Operations role.

Benefits

• 100% Company Funded : Private Health Insurance for employee and immediate family


• 20 days vacation


• Phone finance, Headphone, home office equipment and wellness perks.


• $2,000 USD annual Co-working Travel perk


• $2,000 USD annual Professional Development perk


• Catered Lunch

Department: Operations