Senior IT Specialist

PayJoy; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Private health insurance

20 days vacation

Phone and home office equipment

Co-working travel perk

Professional development perk

Job summary

PayJoy is seeking a skilled IT Specialist to support and enhance our IT infrastructure, cloud services, and end-user experience. The role combines hands-on helpdesk support, network administration, cloud technologies, and IT asset management to ensure secure, reliable, and efficient systems across the organization.

The ideal candidate will have 6+ years of IT support experience across Windows, Linux, and macOS, plus SaaS/cloud familiarity with Google Workspace, Slack, and SSO integration.

Qualifications

• Bachelor's degree in computer science or related field.
• 6+ years providing IT support across Linux/Windows/macOS architectures.
• Experience with automation engineering, switches and network technologies.
• SaaS/cloud experience (Google Workspace / Slack / 1Password / SSO).
• Strong understanding of system and application integration, automation engineering.
• Able to work off hours for maintenance and projects.

Responsibilities

• Provide Tier 1–2 technical support for hardware, software, and SaaS applications.
• Diagnose and resolve issues for laptops, desktops, mobile devices, and peripherals.
• Support operating systems and productivity tools.
• Document issues, resolutions, and procedures in the ticketing system.
• Support cloud platforms and identity services (Google SSO, IAM).
• Assist with backups, monitoring, and security best practices.
• Manage IT assets and lifecycle from procurement to decommissioning.
• Assist with audits and compliance requirements.

Skills

Linux/Windows/macOS

IT support

SaaS/Cloud experience

Google Cloud

Slack

Jira

SSO

Education

Bachelor's degree in computer science

Tools

Google Workspace

Slack

1Password

Job description

About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

We are seeking a skilled IT Specialist to support and enhance our IT infrastructure, cloud services, and end-user experience. This role combines hands-on helpdesk support, network administration, cloud technologies, and IT asset management to ensure secure, reliable, and efficient systems across the organization.

Responsibilities

Helpdesk & End-User Support

• Provide Tier 1–2 technical support for hardware, software, and SaaS applications
• Diagnose and resolve issues related to laptops, desktops, mobile devices, and peripherals
• Support operating systems (Windows, macOS, Linux) and productivity tools
• Document issues, resolutions, and procedures in the ticketing system

Cloud & Systems Administration

• Support and maintain cloud platforms (e.g., Google Cloud, Slack, etc…)
• Manage user access, permissions, and identity services (e.g., Google SSO, IAM)
• Assist with cloud-based backups, monitoring, and security best practices
• Support SaaS applications such as Google Workspace, Microsoft 365, Slack, Jira, etc.

Networking

• Monitor network performance and resolve connectivity issues
• Assist with network security controls and access management

IT Asset Management

• Manage the full lifecycle of IT assets (procurement, deployment, tracking, maintenance, and decommissioning)
• Maintain accurate asset inventory records and ensure compliance
• Coordinate device provisioning, replacements, and returns
• Support onboarding and offboarding processes

Security & Compliance

• Follow IT security policies and best practices
• Assist with endpoint protection, patching, and vulnerability remediation (e.g., SentinelOne, Kandji/Iru MDM)
• Support audits and compliance requirements as needed

Requirements

• Bachelor's degree in computer science or
• 6+ years provided support in the form of Linux\Windows\Mac OS architecture
• Experience with automation engineering, switches and network technologies
• SaaS / Cloud experience (Google Workplace / Slack / 1Password / SSO)
• Strong understanding of system and application integration, as well automation engineering
• Able to work off hours for maintenance and projects
• Periodic travel to other offices to help support staff.

Benefits

• 100% Company Funded : Private Health Insurance for employee and immediate family
• 20 days vacation
• Phone finance, Headphone, home office equipment and wellness perks.
• $2,000 USD annual Co-working Travel perk
• $2,000 USD annual Professional Development perk

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.