CRM Senior Analyst - Fintech

Michael Page; Taguig; On-site; PHP 1,200,000 - 2,200,000; Full time

Benefits offered by this job

Permanent dayshift schedule

Up to 20% variable bonus

HMO on Day 1

Job summary

Michael Page is seeking a senior CRM/analytics-driven professional in Metro Manila to drive CRM strategy, data insights, and customer lifecycle optimization. The role involves cross-functional collaboration with marketing, sales, risk, and IT to ensure seamless CRM implementation across platforms.

Candidates should have a minimum of 5 years in analytical roles, experience with online products, and strong data storytelling skills.

Qualifications

• 5+ years of analytical experience in a related role.
• Experience with online products and digital platforms.
• Coding knowledge across any language is required.
• Demonstrated systematic problem-solving ability.
• Data storytelling experience is required.

Responsibilities

• Develop, implement, and optimize CRM strategies to enhance customer acquisition, cross-sell, engagement and loyalty.
• Analyze customer data to identify trends and opportunities for marketing and sales improvements.
• Segment and target customers based on behavioral, demographic, and transactional data to improve personalization.
• Track, analyze, and report on CRM campaign performance with actionable recommendations.
• Collaborate with marketing, sales, risk and IT to ensure CRM integration across channels.
• Maintain and enhance CRM tools ensuring data accuracy and usability.
• Identify automation opportunities within the CRM system to boost efficiency.
• Develop insights into customer journeys and lifecycle marketing.

Skills

Analytical experience

Coding knowledge

Problem solving

Data storytelling

Online products experience

Job description

• Opportunities for career growth and progression
• Competitive salary and benefits

About Our Client

A leading consumer finance and fintech company that provides accessible installment financing, cash loans, and digital lending solutions to underserved customers through a technology-driven and customer-centric approach.

Job Description

• CRM Strategy & Optimization: Develop, implement, and optimize CRM strategies to enhance customer acquisition, xsell, engagement and loyalty.
• Data Analysis & Insights: Analyze customer data to identify trends, behaviors, and opportunities for improved marketing and sales strategies.
• Segmentation & Targeting: Create customer segments based on behavioral, demographic, and transactional data to improve personalization and campaign performance.
• Campaign Performance Measurement: Track, analyze, and report on the effectiveness of CRM campaigns, providing actionable recommendations.
• Cross-Functional Collaboration: Work with marketing, sales, risk and IT teams to ensure seamless CRM integration across various platforms and channels.
• System Management: Maintain and enhance CRM tools, ensuring data accuracy, integrity, and usability for all stakeholders.
• Automation & Efficiency: Identify and implement automation opportunities within the CRM system to improve efficiency and effectiveness.
• Customer Journey Mapping: Develop insights into customer journeys and lifecycle marketing, leveraging data to improve user experience and retention.
• Compliance & Best Practices: Ensure CRM activities align with data privacy regulations and industry best practices.

The Successful Applicant

• Minimum 5 years' experience in analytical role
• Experience working with online products
• Coding knowledge regardless language
• Systematic Problem Solving
• Data storytelling experience is required

What's on Offer

• Permanent dayshift schedule
• Up to 20% variable performance-based bonus
• HMO on Day 1 / HMO with dependents
• Access to mental health coverage and wellness partners
• Wellness Leave and Birthday Leave benefits
• Internal Career Mobility
• Opportunity to work and train in their international offices